Operations Supervisor

Avenir Energy • Flesherton, ON

9d • Hybrid

About The Position

The Operations Supervisor is responsible for the day-to-day supervision and coordination of frontline operations in Flesherton, Ontario. This role provides leadership and support to drivers, technicians, and yard staff while ensuring safe, efficient, and reliable service for our customers. Working closely with the Operations Manager and branch team, the Operations Supervisor plays a key role in daily execution, safety enforcement, customer service, and operational efficiency. This is a hands-on leadership role with approximately 75% field-based work and 25% office-based responsibilities.

Requirements

• Previous experience in transportation, logistics, propane, HVAC, field service, or related operational environments.
• Experience supervising or leading frontline employees in a fast-paced environment.
• Strong communication, problem-solving, and organizational skills.
• Commitment to workplace safety and regulatory compliance.
• Ability to work both independently and collaboratively in field and office environments.
• Valid driver’s license required.
• Valid DZ license or willingness to obtain one.
• Willingness to work weekends during peak delivery season.

Nice To Haves

• Experience in propane, fuel delivery, or energy operations is considered an asset.
• Strong leadership and coaching abilities with a hands-on management style.
• Ability to prioritize work and make sound operational decisions under pressure.
• Experience working directly with customers in service-oriented industries.

Responsibilities

• Directly supervise drivers, technicians, and yard staff.
• Coordinate daily scheduling, dispatch activities, and work assignments.
• Conduct daily check-ins, tailgate meetings, and field observations.
• Provide on-the-job coaching and support to frontline employees.
• Support onboarding and training of new employees.
• Promote and enforce a strong safety culture at all times.
• Ensure all work is completed safely and in compliance with company procedures and regulatory requirements.
• Verify completion of pre-trip/post-trip inspections, delivery documentation, and service records.
• Respond immediately to unsafe conditions or operational concerns.
• Act as the first point of contact for customer concerns related to deliveries, service, or property damage.
• Conduct customer site visits to assess and right-size propane storage solutions.
• Build strong customer relationships and identify opportunities for business growth.
• Monitor completion of deliveries and service work to ensure operational efficiency.
• Support response to operational disruptions including weather events, breakdowns, and changing customer demands.
• Work closely with dispatch and branch leadership to maintain service levels during peak periods.

Benefits

• Full coverage for health, dental, paramedical, and life insurance.
• RRSP and TFSA options with employer-matching contributions.
• Generous vacation, floater days, and flexible time-off programs.
• Quarterly performance-based rewards for both individual and company achievements.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed