Sales Operations Specialist

Alfred Kärcher SE & Co. KG • Aurora, CO

1d • $72,000 - $80,000

About The Position

The Sales Operations Specialist will be responsible for understanding and communicating complex customer account setup requirements, processing new account setups using the Customer Relationship Management (CRM) program, and capturing accurate information within the CRM system. This role also involves supporting the development of processes and documentation for the CRM system, conducting regular audits for data integrity in the CRM and KNA operating system (SAP), and building relationships with field sales to support their CRM requests.

Requirements

• 1+ years of prior experience in Customer Service or similar role
• Prior experience using Excel in a work context
• Demonstrated solution-oriented approach to support the Sales Team and Customers.
• Organizes and carries out tasks in a process-oriented manner, contributing positively to the overall process.

Nice To Haves

• Associate degree in Business or equivalent combination of education and experience preferred.

Responsibilities

• Understand and be able to communicate complex requirements for customer account set up
• Processing new account set up through usage of the Customer Relation Management program (CRM)
• Capturing of accurate and complete information in the CRM system.
• Support development of processes and documentation for the CRM system
• Regular audits to be conducted to ensure data integrity with the CRM & KNA operating system (SAP) to include member listing & buying group audits conducted regularly
• Build relationships with field sales to support their CRM requests

Benefits

• Medical, Dental, and Vision plan
• Paid Holidays (11 per year)
• Flexible PTO for exempt employees; generous PTO for non-exempt employees
• HAS, FSA and 401K matching plans
• Paid sick time, as well as short- and long-term disability insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree