Sales Operations Specialist (Go-to-Market)

Oishii • Jersey City, NJ

5d • $60,000 - $60,000 • Onsite

About The Position

This role supports the Commercial team by ensuring that orders are fulfilled on time and accurately while optimizing the flow of product across the supply chain leveraging various dashboards and metrics. From your position, you will help optimize for revenue and customer experience by effectively allocating supply against demand. You will have insight into company wide operations from farm production to end consumer, and will be responsible for overseeing the allocation of inventory and the daily execution of fulfillment and logistics. This role will also support other functions of our Go-to-Market department, including but not limited to pick and pack operations, distribution support, and cut & freeze operations. Reporting directly to the Manager, Commercial Planning, you'll collaborate closely with our Sales, Marketing, and Production teams to optimize processes, reduce waste, and deliver an exceptional customer experience. This role will be vital to Oishii's growth and the success of our commercial expansion.

Requirements

• Ability to quickly shift priorities to meet deadlines and effectively communicate, both verbally and in writing, clearly, concisely and with purpose at various levels of the organization.
• Ability to work cross functionally at all levels including across locations, and collaborate with a focus on supporting & understanding the evolving business needs of a startup environment.
• Ability to lead through others and develop teams with a diverse level of experience to succeed.
• Ability to remove obstacles in order to prioritize which could include problem solving, working through ambiguity and using fact based or sound judgment in the absence of process or policy.
• Ability to synthesize information quickly to aid in the troubleshooting process.
• Possessing an entrepreneurial mindset with the tenacity to develop ideas, process, and policy and implement them rapidly.
• Capable of prioritizing tasks and considering the resources available when doing so.
• A bias for action!
• Ability to hold yourself accountable and take ownership of driving results that impact company outcomes.
• Track record of effectively handling complex employee relations issues, and addressing sensitive information and difficult situations with tact, discretion, and confidentiality.
• Bachelor’s degree in business administration, accounting, finance or a related field.
• 0-2 years experience working in sales operations for CPG or supply chain in the perishables category preferred.
• Ability to work 5 days onsite in Jersey City, NJ
• High proficiency in Microsoft Excel or Google Sheets (pivot tables) or demonstrated aptitude through coursework or work experience.
• Flexibility to work non-standard hours, including occasional evenings, weekends, and early mornings.

Nice To Haves

• Experience building dashboards, or working with AI tools for data analysis is a plus.
• Familiarity with CPG operations tools, such as WMS/ERP, or working with National Grocers is a plus

Responsibilities

• Receive and input sales orders into Oishii’s systems, communicating customer requirements to operations teams.
• Execute on daily order allocations with low oversight in a way that helps achieve revenue targets.
• Leverage internal guides and tools such as the internal order allocation framework to successfully balance demand and supply.
• Help onboard new customers across Oishii systems while providing the best experience possible (WMS software, Quickbooks, etc).
• Identify and resolve any issues with customers orders (i.e. incorrect price, quantity, etc).
• Initiate and facilitate communication with all sales channels, delivering a best in class experience for our partners.
• Optimize internal logistics by formulating delivery routes that factor in demand and supply while decreasing unnecessary use of company resources.
• Coordinate with retailers/distributors to schedule delivery appointments of all relevant purchase orders.
• Be prepared to support your team as needed for crucial fulfillment tasks critical to daily success. No job is too big or too small.
• Contribute to the fulfillment process by covering essential Pick and Stage duties as needed by packing orders according to customer stipulations.
• Be prepared to contribute to the above functions for new value added products (i.e. jam, frozen berry partnerships, non-perishables).

Benefits

• Medical, dental, vision, 401(K)
• 100% Employer Paid Life Insurance + Long Term Disability Insurance
• Paid Parental leave, Paid Time Off, Paid Sick Time
• Paid Training & 7 Paid Holidays
• Office social events including happy hours, parties, and community service projects
• Employee activity groups for basketball players, Yoga Enthusiasts, runners…

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level