Sales Operations Specialist

Aurobindo Pharma USA, Inc.•East Windsor Township, NJ

1d•$55,000 - $65,000•Onsite

About The Position

Aurohealth LLC is a pharmaceutical company that develops, manufactures, markets and distributes store brand Over the Counter (OTC) products. Our mission is to develop as many OTC products for the US retail market providing a consistent and reliable supply, at a fair price, and of the highest quality. We are very customer focused organization that continuously seeks ways to be a reliable source for our customer’s needs. Our targets include Rx to OTC switch molecules, ANDA & Monograph OTC products in various dosage forms / formats solids (tablets, capsules, soft gels), liquids, semi solids & nasal sprays. Our FDA approved manufacturing sites are located in USA & India. A Sales Operations Specialist serves as the primary point of contact between a company and its customers. They are responsible for delivering exceptional service, resolving issues efficiently, and ensuring customer satisfaction across various communication channels.

Requirements

Minimum 1 year experience in pharma customer service or related position (preferred generic pharma)
Expert with Excel; proficient in other Microsoft applications
Excellent in verbal and written communications
Quick learner
Multi-tasker
College degree
Minimum 1 year experience in pharma customer service or related position

Responsibilities

Provide daily reports such as EDI, Open Order, Open Pick Ticket, and Shipment Detail) as well as weekly cut reports to the customer
Process return material authorization (RMA) request.
Process manual order and release based on availability.
Respond to POD request for tracking
Resolve complaints and issues with professionalism
Assist with RJW Reconciliation
Respond to customer inquiries via email, chat, or in person
Document customer interactions and or updates into CRM/Salesforce
Collobarate with internal teams to address complex customer needs
Identify opportunities to improve processes

Benefits

Medical and Rx Benefits choice of four medical plans through Horizon. Rx automatically provided with medical benefits
Dental Benefits with three dental plan options through CIGNA
Vision Plan with two plan options through VSP
Life Insurance, Basic Life and AD&D and Supplemental Life Insurance
Disability Insurance, Voluntary Short-Term Disability and State Disability • Long-Term Disability (LTD), State (short term) disability – where applicable
FSA (Flexible Spending Accounts) – Both Health Care & Dependent Care Available
HSA (Health Savings Account)
401(k) Plan - Through Fidelity / Employer Match / fully vested after 3 years
Employee Assistance Program (EAP) - 100% Confidential and 100% company paid
Critical Illness and Accidental Insurance
Legal and Identity Theft Insurance
Paid Time Off - Paid vacation, PTO, Holiday