Sales Operations Specialist

NATIONAL PRODUCTS INC•Seattle, WA

1d•Onsite

About The Position

National Products Inc., the creator of RAM® Mounts, has been a leader in premium mounting solutions for high-vibration environments since 1995. Our products are trusted by demanding industries such as powersports, automotive, law enforcement, fleet management, and off-road adventures. We design and manufacture rugged, versatile mounts for phones, tablets, GPS units, cameras, radios, and more, ensuring critical gear remains secure in any environment. Proudly Made in the USA, our products come with a lifetime warranty, offering unmatched reliability and performance. This role will focus on improving customer communications and sales processes, ensuring accuracy in order entry and updates, providing order status, maintaining CRM records, processing high-volume EDI orders, supporting account management, and participating in continuous improvement initiatives.

Requirements

Clear verbal and written communication skills
Able to work in fast-paced, self-directed environment
Proficient computer skills including MS Office and CRM software
Excellent telephone sales and service skills
Highly organized and efficient and excellent time management skills
Energetic with a self-starter mentality
High school diploma required

Nice To Haves

Degree from a 2 or 4-year accredited university preferred
Inside sales experience preferred

Responsibilities

Increase quality of customer communications by coordinating and making operational improvements to sales processes.
Enter and update customer orders with a focus on accuracy and eliminating rework by applying analysis and process improvements to the ordering system.
Provide order status updates and audit customer shipping information.
Maintain accurate customer records in the CRM with error-proofing practices to reduce defects in reporting or follow-up.
Process high-volume EDI orders across multiple platforms while ensuring adherence to standardized operating procedures that promote process stability and partner adherence.
Support account management and sales teams by providing administrative coordination and support for value-added activities.
Monitor the full order lifecycle with a continuous improvement mindset, proactively identifying root causes of delays or discrepancies.
Participate in the process improvement initiatives (e.g., root-cause analysis, standard work development, ISO 9001 quality initiatives) to increase order accuracy, efficiency, and customer satisfaction.