Sales Operations Specialist

Tessco, LLC • Hunt Valley, MD

2d • $53,000 - $56,000 • Hybrid

About The Position

Tessco is seeking a Sales Operations Specialist for our Program Management Team in Hunt Valley, MD. As a Sales Operations Specialist, you will provide process focused support for program/key accounts at Tessco, including quote and order processing, customer issue resolution, and other account support functions. You will work closely with the assigned Program Manager(s), cross functional teams, and our customer(s) to ensure flawless execution of program(s). You will be responsible for helping to identify opportunities for us to optimize systems and processes in order to drive efficiencies in supporting these key programs.

Requirements

• Excellent verbal and written communication skills
• Demonstrated superior customer service abilities
• Strong desire to collaborate and develop relationships in the support of key accounts
• Professional and pleasant demeanor
• Strong attention to detail, ability to multitask, effective time management, and organization skills
• Proficient knowledge of Microsoft Office applications (Word, Excel, Outlook, PowerPoint)
• 4- year college degree or equivalent combination of documented experience and skills
• 2 years relevant work experience

Nice To Haves

• Advanced working knowledge of Microsoft Excel is a plus
• SAP S4 experience preferred

Responsibilities

• Quote and order entry processing
• Material allocations & order scheduling
• Order releases
• Handle pre/post-sale needs and follow-up communication with customer(s)
• Execute and manage customer program requirements
• Prepare reports and program deliverables
• Pricing Maintenance
• Training assigned back-ups on the team for coverage and overflow support
• Maintain documentation and process guidelines in support of assigned programs
• Collaborate with Program Manager(s) and cross functional teams to ensure proper execution of program
• Collaborate with Program Manager(s) and Sales to drive regular customer communication and project updates
• Other assigned duties

Benefits

• Hybrid work schedule
• 401K with a company match to help you invest in your future
• Comprehensive medical, dental, vision, and prescription plans to keep you at your best
• Hone your skills or learn new ones with tuition subsidy

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 11-50 employees