Sales Operations Specialist

TouchBistro•Toronto, ON

10d

About The Position

We are looking for a Sales Operations Specialist to join our Sales Strategy & Operations Team. This individual will be primarily responsible for supporting our Sales teams. This role focuses on optimizing sales processes, providing strategic insights and leveraging data and automation to accelerate growth. To be successful in this role, you will have experience working cross functionally, possess excellent organizational and communication skills, and hold a curiosity for problem solving, as well as have an ability to use data to drive insights, strategic direction and decisions. TouchBistro is an all-in-one Point-of-Sale and restaurant management system that makes running a restaurant easier. We have powered more than 29,000 restaurants around the world, and we know that while passion is plenty in the restaurant industry, time and money usually aren’t. Providing the most essential front of house, back of house and customer engagement solutions on one easy-to-use platform, TouchBistro helps restaurateurs streamline and simplify their operations, increase sales, drive revenue, and deliver a stellar guest experience. At TouchBistro, we are a diverse group of restaurant-obsessed, tech-loving people brought together by a mission to support the passion and success of restaurateurs. You can feel confident joining a fun, vibrant, and rapidly growing environment. You will be working alongside driven individuals who are passionate, innovative, accountable, collaborative, and respectful.

Requirements

Bachelor’s degree in Business Administration, Data Analysis, Data Science Engineering, or a related field (or equivalent experience)
1-3 years of experience in a technical or operational role within a SaaS organization supporting sales, marketing, or growth (e.g., sales ops, solutions engineering, growth engineering)
Familiarity with CRMs (Salesforce is a bonus) with experience pulling reports, building dashboards and looking at metrics
A proactive, ownership mindset: the ability to identify problems and drive solutions without waiting for instruction
Strong business acumen and analytical skills with the ability to understand the “why” and not just the “what”. Comfort working with data (Excel/G-sheets)
Ability to lead data analysis for sales leaders & provide clear recommendations.
Strong attention to detail and organizational skills

Nice To Haves

Experience with SQL, Python, APIs, data pipelines,system integrations, ChatGPT, Gemini and/or Claude
Experience managing 3rd party vendor relationships and tools
Experience building AI tools or bots

Responsibilities

Support day-to-day management of tools across the sales tech stack (e.g., CRM, sequencing platforms, data providers, analytics platforms), build workflows and automations and be first troubleshoot issues
Optimize our lead generation, routing, and conversion systems
Analyze funnel performance, provide data-driven strategic insights to sales leadership and implement prioritized strategies
Analyze sales channel/campaign performance and identify areas for improvement (eg. A/B messaging, targeting, and sequences)
Create dashboards and reporting systems to track KPIs, such as acquisition, conversion, activation, and revenue using Salesforce, G-sheets or Snowflake
Collaborate with sales reps and managers to gather feedback and improve workflows
Research and leverage new tools, trends, and AI solutions to enhance sales team performance