Sales Operations Specialist

DocNetwork•Ann Arbor, MI

19h•Hybrid

About The Position

DocNetwork, through the CampDoc and SchoolDoc platforms, provides innovative health and safety solutions to a diverse group of organizations, which include traditional day and residential camps, YMCAs, JCCs, Girl Scouts, Boy Scouts, parks and recreation facilities, colleges and universities, and K-12 public, private, and charter schools. Our suite of products integrate seamlessly to help ensure the health and safety of the participants for the organizations we serve. Our team, headquartered in Ann Arbor, MI, is united by a shared commitment to getting curious—about our clients, our teammates, our product, and ourselves—and to delivering beyond expectations by creating solutions where our customers, company, and community all win. We choose to stay mindful in how we show up each day and to communicate openly with clarity and respect, building trust across our teams. Above all, we believe great work happens when we build connections—with one another and with those we serve—fostering a supportive, inclusive environment where collaboration and a shared mission drive our success. We are looking for a Sales Operations Specialist to help streamline the efforts of our sales team and accelerate the growth of new business. This is a unique opportunity to play a critical role in enhancing sales efficiency, championing data integrity, and influencing overall Go-to-Market strategy for a small, but mighty sales team. In this position, you’ll be tasked with optimizing our sales tech stack, empowering our sales team through data-driven insights, and implementing scalable automations that will expedite our growth. The ideal candidate is a highly analytical, proactive individual who’s ready to dive into the weeds, establish best practices, and help our team climb to new heights.

Requirements

Experience in sales or sales operations, preferably within a SaaS company
Familiarity with automation and data enrichment tools such as Clay, Zapier, or similar low-code environments
Proficient with Salesforce and revenue intelligence tools such as Gong
Proven ability to identify process inefficiencies and implement effective, scalable solutions
Experience with sales engagement, video, and deliverability platforms (e.g., SmartLead, Sendspark, Zoho)
Advanced proficiency in Microsoft Excel or Google Sheets
Strong analytical skills with the ability to tell stories through data that drive performance
Exceptional attention to detail, time management and organization skills
Excellent written and verbal communication skills
Strong systems thinking and problem-solving abilities
High coachability and ability to integrate feedback effectively
Familiarity with AI concepts and proficient in prompt engineering

Nice To Haves

experience running high-performing outbound prospecting cadences, including content creation

Responsibilities

Oversee the day-to-day use of the Sales Team’s tech stack (including Salesforce, Gong, SmartLead, and Sendspark) to maintain clean and accurate data, ensure seamless integration, and enable maximum utilization
Generate reports and dashboards on sales performance that identify trends and provide actionable insights to support strategic decision-making
Leverage tools like Clay and Zoho to help our Sales Team execute personalized outbound prospecting cadences
Maintain our existing Zapier and Gemini-based automations and collaborate with team members to develop additional enhancements
Ensure up-to-date and accurate sales process documentation for playbooks and workflows, and work alongside sales leadership to identify additional training and resource needs for the sales team
Proactively gather team feedback and search for additional opportunities to improve, streamline, and scale our processes and provide recommendations on how to increase team efficiency / revenue attainment
Interface with Marketing, Client Success, and Product teams to ensure alignment on data definitions, lead flow, and overall revenue operations within the Sales tech stack