Sales Operations Manager - Hybrid Position at 251 Park Avenue

MillerKnoll•New York, NY

5d•Hybrid

About The Position

The Sales Operations Manager position supports a regional sales team, providing advanced, diverse and confidential administrative/project support for the sales leadership and sales teams. The purpose of MillerKnoll is to design for the good of humankind, and this role contributes to that mission by supporting the sales team in redefining modern for the 21st century. Success in this role allows MillerKnoll to support causes that align with its values, building a more sustainable, equitable, and beautiful future.

Requirements

Bachelors degree or equivalent experience.
A minimum of three years' successful experience in a sales or administrative office support role.
Proficient in Office 365 (Excel, Power Point).
Prior project management/planning experience with proven ability to develop financial acumen.
Excellent organizational and problem solving skills as well as the ability to collaborate proactively.
Excellent verbal, written and interpersonal communication skills.
Exhibits a professional and assertive work posture while conducting responsibilities.
Proven ability to work independent of immediate supervision as a self-starter with the self-confidence and ability to represent Herman Miller in a professional manner.
Demonstrated ability to work as a team player with a service-oriented/pro-active work style.
Must be able to work in a fast-paced, changing environment by demonstrating excellent time management skills, the ability to work well under pressure on multiple projects simultaneously and having the flexibility to shift priorities quickly.
Proven ability to effectively interact with and work at various levels of the organization (e.g., employees, visitors, vendors.) and develop solid working relationships with regional sales leadership and teams.
Results-oriented (i.e., holding oneself accountable for results) while exhibiting a desire to achieve high levels of performance, integrity, business ethics, and confidentiality.
Demonstrated ability to effectively use office automation/communication software and tools currently used in the Herman Miller office environment.
Must be available to work during non-traditional hours in addition to required/normal office hours as designated for the local sales office and be willing to travel occasionally.
Must be able to perform all essential functions of the position with or without accommodations.

Responsibilities

Acts as the central resource hub for team(s), directing and facilitating the connections of appropriate stakeholders with solutions and resources.
Acts as the Salesforce resource and forecasting lead; promotes adoption and provides reporting to highlight data integrity by creating sales reports and providing analysis.
Assists in the implementation of strategic initiatives within assigned region/area.
Collaborates with Sales Readiness to onboard and train field sales employees.
Conducts market research and develops clients/competitor information for internal sales and dealers.
Plans and coordinates internal and external meetings, trainings and events; this includes coordinating and attending the regional/area sales meeting.
Provides contract knowledge and support to the field sales team.
Provides marketing support by developing and producing marketing and advertising tools for use by sales employees; write/edit client materials (proposals, letters, brochures, posters, invitations, thank-you notes, holiday cards, etc.).
Provides OPEX/Budget analysis, management, planning and execution; collaborates with procurement and invoice management.
Provides technology support to assigned region/area as needed.
Serves as a resource for market planning.
Submits internal orders and samples processing.
Performs additional responsibilities as requested to achieve business objectives.