Sales Operations Manager

CEFCU•Decatur, IL

9d•Onsite

About The Position

Ensures appropriate utilization of the frontline resources, overseeing frontline operations and administration to maximize efficiency and effectiveness. Contributes to the achievement of Corporate and Member Center goals. Assists the Member Center Manager by utilizing strong leadership and coaching skills to create a proactive sales environment to achieve Corporate and Member Center goals. Collaborates with the Member Center Manager to develop business plans, budgets, and processes with an emphasis on net growth, member experience, and acquisition of new business while controlling operating expenses. Uses analytical skills to make business decisions which manage risks, resolve problems, and reduce member irritants. Participates in building and maintaining a strong community image acting as a steward while leveraging relationships to develop new business. Oversees all Member Center operations in the absence of the Member Center Manager by administering the human, financial, and operational resources of a branch and having overall accountability for business unit results. Provides the highest quality member experience, for both internal and external members. Accountable for supporting member experience initiatives, goals, and training.

Requirements

Associate’s degree or equivalent combination of education and relevant experience.
2-4 years progressive banking/member service/Member Center experience or equivalent combination of education and experience

Nice To Haves

Bachelor’s degree.
Three years Member Center experience, successful completion of the Management Development Program, Sales Operations Training, and Business Services Sales Skills.
Courses in operations management and finance.
Financial operations management or sales management experience.

Responsibilities

Ensures appropriate utilization of the frontline resources, overseeing frontline operations and administration to maximize efficiency and effectiveness.
Contributes to the achievement of Corporate and Member Center goals.
Assists the Member Center Manager by utilizing strong leadership and coaching skills to create a proactive sales environment to achieve Corporate and Member Center goals.
Collaborates with the Member Center Manager to develop business plans, budgets, and processes with an emphasis on net growth, member experience, and acquisition of new business while controlling operating expenses.
Uses analytical skills to make business decisions which manage risks, resolve problems, and reduce member irritants.
Participates in building and maintaining a strong community image acting as a steward while leveraging relationships to develop new business.
Oversees all Member Center operations in the absence of the Member Center Manager by administering the human, financial, and operational resources of a branch and having overall accountability for business unit results.
Provides the highest quality member experience, for both internal and external members.
Accountable for supporting member experience initiatives, goals, and training.

Benefits

Financial Merit-based raises
Health and Welfare
Generous paid time off (Holiday, Personal or Sick Time, Vacation)
Comprehensive Medical, Dental, and Vision coverage (PPO, HDHP)
Flexible Spending Plan (Medical Reimbursement Account and Dependent Care Reimbursement Account)
Health Savings Account
Voluntary Benefits (Accident Plan, Critical Illness Plan, Hospital Indemnity Plan, Identity Theft & Fraud Protection Plan, Legal Plan)
Life Insurance
Accidental Death & Dismemberment Insurance
Disability Benefits
Defined Benefit Plan – Pension
Defined Contribution Plan – 401K
Employee Assistance Program
Tuition reimbursement
Career growth through internal job postings
Management Development Program: formal mentoring and training
Opportunities to help improve and build the CEFCU of tomorrow through process teams
Opportunities to personally contribute to corporate financial literacy and community initiatives
Casual days to support local charities
Employee discounts on entertainment, cell phone plans, theme park tickets, and more
On-site fitness center, fitness classes, and wellness program