Sales Operations Manager

Surecomp

About The Position

Surecomp® is the market-leading provider of digital trade finance solutions for corporates and financial institutions. An industry pioneer for more than thirty-five years, we enable seamless, sustainable trade by breaking down barriers and fostering collaboration. Our award-winning portfolio of cloud and on-premises solutions streamlines the trade finance lifecycle for frictionless transaction processing, enhanced risk mitigation, compliance, decision support, and growth. Underpinned by global offices and an extensive partner network, our prestigious customer footprint spans over eighty countries across the Our Vision and Mission We believe that Sustainable global trade promotes growth and improves people’s lives. The better the world trades, the better society is. Our Mission is to enable seamless sustainable trade for everyone by removing barriers and facilitating collaboration. About the Role We are seeking a highly analytical and business-oriented Sales Operations Manager to join our global commercial organization. In this role, you will serve as a key operational partner to the CRO and commercial leadership team, supporting global sales performance through data-driven insights, operational excellence, and scalable processes. You will take ownership of core sales operations activities including reporting, forecasting support, CRM management, enablement coordination, and cross-functional commercial initiatives. This is a hands-on role for a highly capable professional who understands how global sales organizations operate, knows how to turn data into action, and can build structure in a fast-paced environment.

Requirements

Proven experience in a Sales Operations, Commercial Operations, Revenue Operations, or similar role.
Full professional proficiency in English is mandatory, including daily work with global stakeholders, reporting, presentations, and meetings.
Experience supporting global sales organizations in an international business environment.
Strong hands-on experience with Salesforce as a business owner or primary internal stakeholder.
Experience working with various AI tools to improve productivity, reporting, analysis, and business processes.
Strong analytical skills with proven experience building reports, dashboards, forecasts, and KPI frameworks.
Experience leading QBR processes and executive-level business reviews.
Experience managing internal commercial initiatives, campaigns, or cross-functional go-to-market processes.
Strong business understanding of sales processes, pipeline management, forecasting, and commercial metrics.

Nice To Haves

Experience in SaaS, software, fintech, or B2B technology environments.
Experience working with BI tools, advanced Excel, or data visualization platforms.
Experience supporting CROs or senior commercial executives directly.
Experience in sales enablement, training coordination, or onboarding programs.

Responsibilities

Serve as a strategic operational partner to the CRO and commercial leadership team.
Own global sales operations processes and support the effectiveness of the commercial organization.
Manage the sales-side ownership of Salesforce, including data quality, reporting structure, process improvements, and coordination with external IT or system administrators.
Build, maintain, and optimize dashboards, reports, forecasts, and performance tracking tools.
Lead Quarterly Business Review (QBR) processes, including KPI analysis, presentations, action tracking, and follow-up.
Support pipeline visibility, forecasting accuracy, and sales performance analysis across regions.
Drive internal commercial campaigns and go-to-market operational initiatives in collaboration with Product, Marketing, and Sales leadership.
Coordinate training, onboarding, and enablement programs for the global sales organization.
Manage commercial data, documentation, internal knowledge flows, and process governance.
Identify operational gaps and implement scalable improvements across the sales organization.