Sales Operations Manager

Carrier • Atlanta, GA

2d • $96,000 - $192,000

About The Position

Carrier Global Corporation, a global leader in intelligent climate and energy solutions, is committed to creating innovations that bring comfort, safety, and sustainability to life. Through cutting-edge advancements in climate solutions such as temperature control, air quality, and transportation, we improve lives, empower critical industries, and ensure the safe transport of food, lifesaving medicines, and more. Since inventing modern air conditioning in 1902, we lead with purpose: enhancing the lives we live and the world we share. We continue to lead because of our world-class, inclusive workforce that puts the customer at the center of everything we do. Carrier is a leading provider of heating, ventilation, air conditioning, refrigeration, and building controls with a mission to provide safer, smarter, and more sustainable buildings. This role is for a self-starter to work effectively across the organization with the goal of understanding opportunities to drive increased productivity and effectiveness while delighting customers. The Sales Operations Analyst will be responsible for providing reporting & analytical capabilities to support the North America Service organization.

Requirements

• HS Diploma or GED with 5+ Years of experience in Sales Operations, Inside Sales, Business Operations, Revenue Operations, Analytics, or commercial support function OR 3+ Years of experience in Sales Operations, Inside Sales, Business Operations, Revenue Operations, Analytics, or a commercial support function

Nice To Haves

• Bachelor's Degree preferred concentration in Business, Finance, Analytics, Information Systems, or related discipline.
• Strong analytical and problem-solving capabilities.
• Advanced Microsoft Excel and PowerPoint skills or Advanced PowerBI skills
• Experience working with CRM platforms such as Salesforce.com.
• Ability to translate business challenges into actionable insights and recommendations.
• Excellent communication and stakeholder management skills.

Responsibilities

• Develop and maintain sales, pipeline, forecasting, bookings, productivity, and KPI reporting to support field sales performance.
• Deliver business analytics and insights on pipeline health, forecast accuracy, sales productivity, and operational performance.
• Create executive-ready dashboards, scorecards, presentations, and management reporting packages for leadership.
• Support business reviews, annual planning, budgeting, forecasting, and strategic growth initiatives.
• Drive pipeline governance, opportunity management, data quality improvements, and sales process effectiveness.
• Identify and implement process improvements, automation opportunities, and operational efficiencies.
• Lead market analytics, territory planning, and sales force effectiveness initiatives.
• Support Salesforce, CPQ, and sales technology enhancements through requirements gathering, testing, deployment, and user adoption. This role will be the business owner for the Controls CPQ platform.
• Develop documentation, training, and change management materials to support scalable sales operations.
• Partner with Sales Leadership and cross-functional teams to improve seller productivity and business performance.

Benefits

• Health Care Benefits: Medical, Dental, Vision; Wellness incentives
• Retirement Benefits
• Time off and Leave: Paid vacation days, up to 15 days; paid sick days, up to 5 days; paid personal leave, up to 5 days; paid holidays, up to 13 days; birth and adoption leave; parental leave; family and medical leave; bereavement leave; jury duty leave; military leave; purchased vacation
• Disability: Short-term and long-term disability
• Life Insurance and Accidental Death and Dismemberment
• Tax-Advantaged Accounts: Health Savings Account; Health Care Spending Account; Dependent Care Spending Account
• Tuition Assistance

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED