Sales Operations Manager

Deighton Associates Ltd.•Whitby, ON

47d•Onsite

About The Position

Deighton is looking for a detail-driven and forward-thinking Sales Operations Manager to join our team. This role will be responsible for executing and maintaining the operational foundation that helps drive Deighton’s revenue lifecycle, from opportunity pursuit and proposal submission through implementation, renewal, and expansion. This role focuses on process execution, CRM integrity, RFP and proposal operations, and actionable reporting, enabling cross-functional teams to operate from a shared, reliable revenue operating model. This is a hands-on manager-level role that works across global sales and professional services teams to ensure consistency, visibility and follow-through.

Requirements

5–8 years of revenue operations, sales operations, or a related role
Experience in B2B or public sector, RFP driven sales cycles
Hands-on experience administering, managing and implementing CRM systems
Advanced Excel skills (pivot tables, data modeling, complex formulas).
Strong hands-on experience with Power BI or a comparable BI platform (Tableau, Looker, etc.).
Familiarity with CRM and marketing automation tools such as Pipedrive, Salesforce, or Marketo.
Comfortable working with large datasets and multiple data sources.
Solid understanding of marketing funnels, digital analytics, and sales reporting structures.
Ability to turn data into clear, actionable recommendations and provide business insights.
Exposure to professional services or implementation led environments
Strong organizational and process execution skills
Data analysis and reporting
Proposal coordination and template management
Cross-functional communication and collaboration
High attention to detail and follow-through

Nice To Haves

Experience with SQL or other data querying languages.
Background in automating reporting workflows.
Familiarity with financial modeling or revenue attribution.
Experience working in SaaS, B2B, or government-focused environments.

Responsibilities

Own, manage and maintain end-to-end revenue operations processes across Sales, Professional Services and Client Success
Helps operationalize pre-sales to implementation handoffs, ensuring scope, assumptions and delivery readiness are clearly documented
Identify operational gaps impacting time to revenue and escalate improvement opportunities
Ensure and drive consistent definitions, stages and metrics across teams
Own, maintain and administer the CRM and other related internal systems: Pipeline tracking Forecasting Renewals and expansions Professional services revenue visibility and opportunity hand backs
Ensure required fields, stages and data standards are followed
Support CRM adoption and data hygiene across teams
Produce recurring dashboards and reports for leadership on system and revenue health
Deliver regular reporting on: Pipeline health RFP and bid activity Win/loss trends Implementation timelines Renewal and expansion visibility CRM system health
Support quarterly planning and forecasting with accurate, timely data
Translate data into practical insights to support decision-making
Design, develop and maintain dashboards used across Marketing, Sales and Client Success
Create and manage recurring reports on campaign performance, funnel activity, pipeline health and NPS
Report on trends in customer behavior, lead generation, product usage and engagement to support planning and forecasting
Mange proposal templates and reusable content components
Monitor procurement portals for submissions, deadlines, amendments and addenda
Coordinate proposal inputs across cross-functional teams
Ensure compliance with submission requirements and timelines
Capture outcomes and feedback to support continuous improvement
Support the creation and optimization of marketing automation programs, including nurture flows, lead scoring, segmentation, and lifecycle engagement.
Help maintain clean, reliable data across CRM and marketing automation platforms (Pipedrive, Campaigns, Salesforce, Marketo, etc.).
Work with team members to define measurement approaches for campaigns, programs, and events.