Sales Operations Manager - Boston, MA
About The Position
Neo Security is hiring a full-time Sales Operations Manager based in its Boston, MA office. The role owns the systems, processes, and data that help the go-to-market team operate efficiently, including Salesforce administration, territory and quota planning, forecasting, deal desk support, and sales reporting. The manager works closely with Sales leadership, Finance/RevOps, and Marketing to maintain accurate data, effective tools, and clear processes that support sales performance. The role is suited to a detail-oriented, analytical operator who can manage both systems and sales data.
Requirements
- At least 4 years of experience in sales operations, revenue operations, or a related role, ideally in B2B SaaS.
- Strong hands-on Salesforce administration experience, including workflow automation, reporting, and data management.
- Strong analytical skills and experience building dashboards and reports that support decision-making.
- Experience supporting sales forecasting, territory planning, and quota-setting processes.
- Excellent organizational skills and the ability to manage multiple stakeholders and priorities simultaneously.
- Strong communication skills and the ability to work effectively with sales representatives, leadership, and cross-functional partners.
- Comfort working in a fast-paced environment with evolving processes and priorities.
- Based in or able to relocate to the Boston, MA area, and available to work in-office full-time.
Nice To Haves
- Salesforce Administrator certification.
- Experience in cybersecurity, cloud infrastructure, or another technical B2B SaaS product.
- Experience supporting sales compensation design and administration.
- Familiarity with additional go-to-market tools such as Outreach/Salesloft, Gong, 6sense, or Clari.
- Experience at an early-stage or high-growth startup building sales operations processes from the ground up.
- SQL or other data-querying skills for advanced reporting and analysis.
Responsibilities
- Own Salesforce administration, including user management, workflow automation, data hygiene, and integrations with other go-to-market tools.
- Manage sales forecasting and pipeline reporting, providing leadership with accurate, timely business visibility.
- Support territory design, account segmentation, and quota planning in partnership with Sales leadership and Finance.
- Build and maintain dashboards and reports covering pipeline, conversion rates, quota attainment, and other key sales metrics.
- Provide deal desk support for approvals, discounting, and non-standard deal structures.
- Own and improve the lead-to-cash process with Marketing, Finance, and Sales, ensuring smooth handoffs at each stage.
- Manage the sales technology stack, evaluating and rolling out new tools as needed.
- Support sales compensation processes, including commission calculations and plan documentation, in partnership with Finance and People.
- Partner with Sales leadership on onboarding and enablement logistics for new sales hires, including tools and access.
- Identify and drive process improvements that increase sales productivity and reduce administrative work for sales representatives.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
