Sales Operations Manager

Rhapsody • Boston, MA

18d • $120,000 - $150,000 • Remote

About The Position

Rhapsody is seeking a hands-on, people-oriented Sales Operations Manager to partner closely with sales leaders and representatives. This role focuses on enhancing sales team effectiveness through pipeline management, process improvement, training, and documentation, rather than heavy systems or analytics work. The company is AI-first, expecting team members to embrace AI tools to improve efficiency and innovation while maintaining high standards of quality, security, and ethics.

Requirements

• 3–6 years of experience in Sales Operations, Sales Enablement, or a similar role working directly with sales teams.
• Demonstrated ability to build trusting relationships with salespeople and sales leaders.
• Strong process documentation skills; ability to transform undocumented processes into clear, practical, and scalable ones.
• Experience managing pipeline hygiene and running pipeline review processes in a CRM environment (Salesforce preferred).
• Comfortable facilitating training sessions and coaching reps on process and tool adoption.
• Highly organized with strong attention to detail; able to manage multiple projects simultaneously.
• Excellent written and verbal communication skills; ability to explain complex processes simply and gain buy-in.

Nice To Haves

• Experience at a B2B SaaS or technology company.
• Background in sales enablement, sales training, or sales coaching.
• Familiarity with sales methodologies (e.g., MEDDIC, SPIN, Challenger, Command of the Message).
• Exposure to working alongside a dedicated RevOps, CRM admin, or data/analytics function.

Responsibilities

• Act as a dedicated operational partner to sales managers and leaders, participating in pipeline reviews, forecast calls, and team meetings to identify and solve challenges.
• Help sales leaders identify patterns in pipeline and team behavior that indicate process gaps or coaching opportunities.
• Support the onboarding of new sales hires by facilitating process walkthroughs and ensuring quick ramp-up on selling processes.
• Serve as a sounding board and thought partner for sales leaders on decisions regarding territory, coverage, and team structure.
• Own and enforce pipeline hygiene standards, ensuring opportunities are accurately staged, documented, and maintained in the CRM.
• Run regular pipeline reviews and audits, proactively flagging stale deals, data gaps, and forecast risks to sales leadership.
• Coach sales representatives on CRM discipline and reinforce best practices for deal documentation and stage progression.
• Partner with the data analyst on reporting needs, such as pipeline snapshots, deal aging reports, and coverage analysis.
• Document existing sales processes from prospecting through close, creating a clear and accessible playbook.
• Identify process gaps and inconsistencies, leading cross-functional sessions to align on improvements and gain stakeholder buy-in.
• Translate complex processes into simple, practical guides and training materials.
• Own the ongoing maintenance of process documentation to keep it current with business evolution.
• Design and deliver process-focused training sessions for new and existing sales reps on selling methodology, CRM usage, and deal management.
• Build a culture of operational excellence by reinforcing process standards collaboratively.
• Coordinate with sales managers to identify knowledge gaps and develop targeted enablement.
• Develop quick-reference tools like cheat sheets, job aids, and templates to support reps' daily execution.
• Transform workflows to be AI-first by connecting tools, building scalable automations, and standardizing best practices.
• Lead AI adoption by coaching others, identifying high-impact use cases, and balancing experimentation with governance and quality standards.

Benefits

• Comprehensive benefits package on day 1 (medical, dental, vision, life, disability)
• 401k with a generous company match
• Unlimited PTO, sick time & volunteer days
• An innovative, inclusive, and fun work environment
• Continuous learning and development opportunities
• Discretionary annual bonus based on company and individual performance

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed