Sales Operations Manager [Retail]

PwC•Indianapolis, IN

1d•$99,000 - $232,000•Remote

About The Position

At PwC, our people in customer consulting specialise in providing consulting services focused on customer-related strategies and initiatives. These individuals analyse client needs, develop customer-centric solutions, and offer guidance and support to help clients enhance their customer experience and drive business growth. Those in customer experience at PwC will specialise in providing consulting services focused on enhancing the overall customer experience. You will analyse customer touchpoints, design customer journey maps, and offer guidance and support to help clients create seamless and personalised experiences that drive customer satisfaction, loyalty, and advocacy. Enhancing your leadership style, you motivate, develop and inspire others to deliver quality. You are responsible for coaching, leveraging team member’s unique strengths, and managing performance to deliver on client expectations. With your growing knowledge of how business works, you play an important role in identifying opportunities that contribute to the success of our Firm. You are expected to lead with integrity and authenticity, articulating our purpose and values in a meaningful way. You embrace technology and innovation to enhance your delivery and encourage others to do the same. As part of PwC’s Commercial & Service Excellence platform you will work with retailers to improve performance and profitability across core commercial functions. As a Manager you will lead, develop, and coach teams while guiding workstreams across client engagements, providing top-tier, actionable deliverables that drive measurable impact. This role offers the chance to work closely with client leaders across various retail functions, leveraging PwC methodologies and technology capabilities to enhance decision-making and operational effectiveness.

Requirements

Bachelor's Degree
At least 6 years of experience
Proficiency in communication, facilitation, and presentation for diverse audiences using MS PowerPoint

Nice To Haves

Demonstrated experience delivering measurable impact in retail transformation initiatives
Ability to translate ambiguous retail challenges into structured solutions
Building trust with senior client stakeholders across commercial functions
Proven success leading teams through fast-paced, analytically driven work
Familiarity with emerging retail trends and enabling technologies
Contributing to business development and thought leadership activities
Supporting engagement planning, risk identification, and quality control

Responsibilities

Utilize PwC methodologies to improve decision-making processes
Analyze retail trends and technologies to inform strategic initiatives
Communicate insights effectively to diverse audiences
Drive measurable impact through retail transformation projects
Foster a culture of continuous improvement and innovation
Take ownership of projects, ensuring their successful planning, budgeting, execution, and completion.
Partner with team leadership to ensure collective ownership of quality, timelines, and deliverables.
Address conflicts or issues, engaging in difficult conversations with clients, team members and other stakeholders, escalating where appropriate.
Uphold and reinforce professional and technical standards (e.g. refer to specific PwC tax and audit guidance), the Firm's code of conduct, and independence requirements.