Retail Operations Manager

BibliU•Greenville, TX

1d•Hybrid

About The Position

BibliU is an award-winning education company that provides Day 1 access to affordable course materials, making learning more equitable and effective, in addition to providing campus store management. We partner with over 3,000 educational publishers, including Pearson, Oxford University Press, and Wiley, to offer a wide range of high-quality content to students. Our platform provides rich engagement data to academics and allows students to find information faster. We have disrupted the textbook industry by reducing the cost of education significantly and increasing publisher sales. Founded in late-2015, we are a rapidly growing company transforming the way students and educators access and interact with learning materials. Our revenue has grown rapidly, with 90% CAGR in the last three years to $100m per year. Our last significant fundraise was $21m in a Series B funding round led by Nesta Impact Investments, with participation from Guinness Asset Management, Stonehage Fleming, and Oxford Sciences Enterprises. In late 2023, we acquired Texas Book Company (now ‘BibliU Campus’) in order to deliver a more complete solution of products and services to higher ed students, faculty and administrators across the US. Since the addition of BibliU Campus, our US organic growth has exploded and is now 90% of our business. We are very excited about our growth and are expanding the team to meet our new market potential! We are a diverse and inclusive team of professionals who are passionate about education and technology. Our culture is fast-paced, innovative, and dynamic, and we are always looking for talented individuals to join our team. If you are looking for a challenging and rewarding career in edtech and campus store management, BibliU is the perfect place for you. Join us and help revolutionize the way students and educators access and interact with learning materials.

Requirements

Experience managing operational work, delivering operational efficiency and process improvement
Experience working with inventory management and/or point-of-sale systems
Worked with AI tools to document processes and/or deliver process improvements
Open to travel (several days a month)
Self-Starter: Proactive, hands-on, motivated by new challenges and open to change
Project Leader: Comfortable managing internal priorities timelines and holding BibliU/external teams accountable to deadlines
People-Oriented: Confident communicator who builds strong relationships, and comfortable meeting/negotiating directly with vendors to BibliU
Process-Minded: Enjoys solving problems, improving systems, and getting into operational details
Organized & Detail-Oriented: Strong planning, scheduling, and documentation skills
Design: Ability to use design software to remodel stores, working with external vendors to move from design to reality implementing the designs

Nice To Haves

Start-up or scale-up experience
Experience in the higher education sector

Responsibilities

Support the transition team by owning and managing distinct areas of work that is completed as part of transitions (e.g. managing vendor ship to account creation for new BibliU customer accounts)
Serve as BibliU's primary operational contact for POS providers, leading implementation workstreams including equipment upgrades, software migrations, and invoice reconciliation
Manage BibliU’s bi-annual inventory days. Coordinate with regional managers and project managers to plan and own the inventory days, creating project plans and documentation as necessary
Document processes as you go & constantly drive process improvement to make BibliU more efficient
Partner with VP-Digital Operations to negotiate commercial terms with BibliU Campus vendors
Support stores/finance with operational setup of new vendors
Own the accuracy of the operational store task trackers, maintaining relevancy and reliable visibility for leadership
Act as the primary point of contact for store-level operational support, monitoring daily store operations & working with Regional Management team to close gaps
Visualize/design store layouts for BibliU RFPs
Manage store remodel for new customers. Coordiate with the regional management team and external parties to deliver a schools vision of their new store - ensuring BibliU remains in-budget and is optimizing spend