Manager, Retail Operations

JLL•Washington, DC

3d•Onsite

About The Position

JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. JLL has a great opportunity to join our Retail Property Management team at Union Station in DC. This position will also have oversee security of the property. Coordinate and be the liaison for the retail portion of Washington Union Station for all law enforcement and security related matters Maintains strong daily relationships with APD and contract APD leaders Oversees the OCC Is actively involved in ongoing and developing capital projects including security equipment and security technology projects Has experience with security technology solutions such as CCTV, Video Surveillance, Access Control and Key Control systems Attend daily briefing Document and communicate identified service deficiencies. Coordinate and ensure all property related emergency and site related training is completed. Coordinating all retail related emergency procedure planning is in conjunction with property overall plan Coordinate the operational aspects of the property in a manner which protects, maintains and improves the value of the owner's asset. Select contracted services by developing scopes of work, requesting bids, monitor performance per scopes of work and contractual agreements. Manage multiple employees through effective communication, supervision, training and scheduling to ensure tasks are completed on time and within budget. Develop multi-year capital project plans and manage the process to complete the capital projects. Manage tenant construction by working with tenant coordinators, contractors and tenants. Compliance with local codes and regulations. Monitor performance of in-house and contracted services and take necessary action to assure in-house performance and contracted services (security, landscaping, janitorial, etc.) are performing up to our maximum standards. Develop Plans of Action for Capital Projects and manage the process to complete these Capital Projects. Purchase building and maintenance supplies, machinery and equipment. Knowledge of computer programs (Excel, Word, Power Point). To manage the activities of all employees engaged in operating and maintaining the property. Accurate budget preparation with emphasis on minimizing expenses by efficient use of manpower and materials. Develop and manage the operation expenses at budgeted levels Manage capital projects in a timely, cost-effective manner at budgeted levels Assist the general manager with forecasting operational and capital expenses Any and all other duties and tasks assigned in support of Property Management and Operations. Knowledge of law enforcement and security limits and implementation policies and practices. Knowledge of all key building systems; Roof, HVAC, plumbing, electrical, parking lots. Familiarity with construction drawings & plans. Must have the ability to communicate effectively, timely and fully. Supervise, train, and engage direct vendor resources. Problem Solving – implement rigorous logic and methods to solve difficult problems with effective & alternate solutions, probes all fruitful sources for answers, ability to foresee hidden or potential problems beyond the obvious and doesn’t stop at the first answers. Ability to Learn on the Fly – Adapts & learns quickly when faced with new challenges, open to change, quickly grasps the essence and underlying structure of anything, and enjoys the challenge of unfamiliar tasks. Organizing – can marshal resources (people, funding, material, support) to get things done, can orchestrate multiple activities at once to accomplish a goal, uses resources effectively and efficiently, arranges information and files in a useful manner. Drive Results – Counted on to consistently exceed goals successfully, bottom line oriented, pushes self and other for results. Critical Analysis & Timely Decision Making – makes decisions in a timely manner, regardless of whether information is complete and under tight deadlines and pressure, able to make a quick decisions or provide recommendations. Time Management – Effective use of time and efficiently, values time, to identify key issues, then concentrates efforts on those important priorities, gets more done in less time than others, attends to a broader range of activities. If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements. We’re interested in getting to know you and what you bring to the table!

Requirements

Knowledge of law enforcement and security limits and implementation policies and practices
Knowledge of all key building systems; Roof, HVAC, plumbing, electrical, parking lots
Familiarity with construction drawings & plans
Must have the ability to communicate effectively, timely and fully
Problem Solving – implement rigorous logic and methods to solve difficult problems with effective & alternate solutions, probes all fruitful sources for answers, ability to foresee hidden or potential problems beyond the obvious and doesn’t stop at the first answers
Ability to foresee hidden or potential problems beyond the obvious and doesn’t stop at the first answers
Ability to Learn on the Fly – Adapts & learns quickly when faced with new challenges, open to change, quickly grasps the essence and underlying structure of anything, and enjoys the challenge of unfamiliar tasks
Organizing – can marshal resources (people, funding, material, support) to get things done, can orchestrate multiple activities at once to accomplish a goal, uses resources effectively and efficiently, arranges information and files in a useful manner
Drive Results – Counted on to consistently exceed goals successfully, bottom line oriented, pushes self and other for results
Critical Analysis & Timely Decision Making – makes decisions in a timely manner, regardless of whether information is complete and under tight deadlines and pressure, able to make a quick decisions or provide recommendations
Time Management – Effective use of time and efficiently, values time, to identify key issues, then concentrates efforts on those important priorities, gets more done in less time than others, attends to a broader range of activities
Associate's degree, or some vocational/technical training required, Bachelor's degree preferred
Five (5) years Managerial experience in Law Enforcement
Two to three (2-3) years in the property management industry
Must have the ability to communicate effectively, supervise, train, and direct three or more employees
More than five (5) years Managerial experience in Law Enforcement and Emergency Preparedness
A minimum of three (3) years administrative/technical experience and knowledge of property physical systems
Two to three years of supervisory experience with two or more employees and demonstrates good leadership qualities
This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship

Responsibilities

Coordinate and be the liaison for the retail portion of Washington Union Station for all law enforcement and security related matters
Maintains strong daily relationships with APD and contract APD leaders
Oversees the OCC
Is actively involved in ongoing and developing capital projects including security equipment and security technology projects
Has experience with security technology solutions such as CCTV, Video Surveillance, Access Control and Key Control systems
Attend daily briefing
Document and communicate identified service deficiencies
Coordinate and ensure all property related emergency and site related training is completed
Coordinating all retail related emergency procedure planning is in conjunction with property overall plan
Coordinate the operational aspects of the property in a manner which protects, maintains and improves the value of the owner's asset
Select contracted services by developing scopes of work, requesting bids, monitor performance per scopes of work and contractual agreements
Manage multiple employees through effective communication, supervision, training and scheduling to ensure tasks are completed on time and within budget
Develop multi-year capital project plans and manage the process to complete the capital projects
Manage tenant construction by working with tenant coordinators, contractors and tenants
Compliance with local codes and regulations
Monitor performance of in-house and contracted services and take necessary action to assure in-house performance and contracted services (security, landscaping, janitorial, etc.) are performing up to our maximum standards
Develop Plans of Action for Capital Projects and manage the process to complete these Capital Projects
Purchase building and maintenance supplies, machinery and equipment
To manage the activities of all employees engaged in operating and maintaining the property
Accurate budget preparation with emphasis on minimizing expenses by efficient use of manpower and materials
Develop and manage the operation expenses at budgeted levels
Manage capital projects in a timely, cost-effective manner at budgeted levels
Assist the general manager with forecasting operational and capital expenses
Any and all other duties and tasks assigned in support of Property Management and Operations
Supervise, train, and engage direct vendor resources