Manager, Retail Operations

JLL•Washington, DC

18d•$150,000 - $175,000•Onsite

About The Position

JLL is seeking a Manager, Retail Operations to join their Retail Property Management team at Union Station in DC. This role will oversee the security of the property and act as a liaison for the retail portion of Washington Union Station for all law enforcement and security-related matters. The position requires maintaining strong daily relationships with APD and contract APD leaders, overseeing the OCC, and being actively involved in ongoing and developing capital projects, including security equipment and technology. The role involves managing multiple employees, developing multi-year capital project plans, managing tenant construction, ensuring compliance with local codes and regulations, and monitoring the performance of in-house and contracted services. The Manager will also be responsible for accurate budget preparation, managing operational and capital expenses, and assisting the general manager with forecasting. Knowledge of law enforcement and security policies, key building systems, and construction drawings is essential. The role emphasizes problem-solving, adaptability, organization, driving results, critical analysis, timely decision-making, and effective time management.

Requirements

Knowledge of computer programs (Excel, Word, Power Point).
Knowledge of law enforcement and security limits and implementation policies and practices.
Knowledge of all key building systems; Roof, HVAC, plumbing, electrical, parking lots.
Familiarity with construction drawings & plans.
Must have the ability to communicate effectively, timely and fully.
Associate's degree, or some vocational/technical training required
Five (5) years Managerial experience in Law Enforcement
Two to three (2-3) years in the property management industry.
Must have the ability to communicate effectively, supervise, train, and direct three or more employees.
More than five (5) years Managerial experience in Law Enforcement and Emergency Preparedness
A minimum of three (3) years administrative/technical experience and knowledge of property physical systems.
Two to three years of supervisory experience with two or more employees and demonstrates good leadership qualities
Candidates must be authorized to work in the United States without sponsorship.
Candidates must be authorized to work in the United States without sponsorship.

Nice To Haves

Bachelor's degree preferred.

Responsibilities

Coordinate and be the liaison for the retail portion of Washington Union Station for all law enforcement and security related matters
Maintains strong daily relationships with APD and contract APD leaders
Oversees the OCC
Is actively involved in ongoing and developing capital projects including security equipment and security technology projects
Has experience with security technology solutions such as CCTV, Video Surveillance, Access Control and Key Control systems
Attend daily briefing
Document and communicate identified service deficiencies.
Coordinate and ensure all property related emergency and site related training is completed.
Coordinating all retail related emergency procedure planning is in conjunction with property overall plan
Coordinate the operational aspects of the property in a manner which protects, maintains and improves the value of the owner's asset.
Select contracted services by developing scopes of work, requesting bids, monitor performance per scopes of work and contractual agreements.
Manage multiple employees through effective communication, supervision, training and scheduling to ensure tasks are completed on time and within budget.
Develop multi-year capital project plans and manage the process to complete the capital projects.
Manage tenant construction by working with tenant coordinators, contractors and tenants.
Compliance with local codes and regulations.
Monitor performance of in-house and contracted services and take necessary action to assure in-house performance and contracted services (security, landscaping, janitorial, etc.) are performing up to our maximum standards.
Develop Plans of Action for Capital Projects and manage the process to complete these Capital Projects.
Purchase building and maintenance supplies, machinery and equipment.
To manage the activities of all employees engaged in operating and maintaining the property.
Accurate budget preparation with emphasis on minimizing expenses by efficient use of manpower and materials.
Develop and manage the operation expenses at budgeted levels
Manage capital projects in a timely, cost-effective manner at budgeted levels
Assist the general manager with forecasting operational and capital expenses
Any and all other duties and tasks assigned in support of Property Management and Operations.
Supervise, train, and engage direct vendor resources.