Retail Operations Manager

EMINENT, INC.•Cerritos, CA

1d•$110,000 - $115,000•Onsite

About The Position

The Retail Operations leader is responsible for building, standardizing, and scaling operational excellence across all retail locations. This role ensures stores operate efficiently, consistently, and in alignment with brand standards, while enabling growth through new store openings, process innovation, and best-in-class inventory management. This individual partners cross-functionally with Retail, Planning, Merchandising, Finance, and Facilities to deliver a seamless and elevated store experience that drives sales, profitability, and team productivity.

Requirements

5–10+ years of retail store and retail operations experience (multi-store, high-growth environment preferred)
Strong understanding of inventory management, store systems, and operational workflows
Experience leading new store openings and scaling retail infrastructure
Proven ability to build SOPs and training programs from the ground up
Analytical mindset with experience managing budgets and operational KPIs
Strong cross-functional leadership and communication skills
Highly organized, detail-oriented, and solutions-driven
In office (Cerritos)
Ability to travel up to 60% for store visits and New Store Openings

Responsibilities

Define and evolve the retail operating model to support rapid fleet expansion and revenue growth
Partner with executive leadership to build a 1–3 year retail operations roadmap, including systems, staffing, and process scalability
Own key operational KPIs, including store productivity, labor efficiency, and contribution to profitability
Build and lead the Retail Operations function, including hiring, developing, and structuring the team as the business scales
Serve as the cross-functional connector between Retail, Planning, Merchandising, Finance, and Technology to ensure seamless execution
Develop, document, and maintain scalable SOPs across all areas of store operations
Create a centralized and easily accessible operations playbook for store teams
Ensure consistency across locations while allowing for market-specific nuances
Continuously audit and refine processes to improve efficiency and reduce friction in-store
Partner with field leadership to ensure adoption and compliance
Design and implement operational training programs for store teams and leadership
Partner with L&D (or build from scratch) to create onboarding tools, certification programs, and ongoing education
Develop training materials for systems, inventory processes, and operational workflows
Support field leaders in driving accountability and operational excellence across all shift
Identify gaps and proactively evolve training based on business needs and store feedback
Identify, evaluate, and pilot new tools, systems, and operational programs (e.g., RFID, workforce management, POS enhancements)
Build business cases for new initiatives, including ROI and scalability
Lead end-to-end implementation, including testing, rollout strategy, and training
Establish success metrics and continuously optimize programs post-launch
Stay ahead of industry trends to bring innovative solutions to the retail fleet
Own operational readiness for all new store openings
Develop and execute store opening checklists, timelines, and cross-functional alignment plans
Partner with Real Estate, Store Design, and Visual Merchandising to ensure seamless execution
Oversee setup of systems, inventory processes, back-of-house organization, and operational flow
Provide on-site or remote support during openings to ensure a strong launch
Partner with Facilities to manage ongoing store maintenance and repair needs
Establish clear processes for issue reporting, escalation, and resolution timelines
Track and analyze maintenance trends to proactively address recurring issues
Ensure stores consistently meet brand standards and provide a best-in-class environment
Support budgeting and vendor management related to facilities
Provide input into store-level operating expenses, including supplies, maintenance, and operational tools
Partner with Finance to track, forecast, and manage OpEx across the fleet
Identify cost-saving opportunities without compromising store experience
Support development of scalable budgeting frameworks for new and existing stores
Own end-to-end inventory processes across all stores
Develop and enforce best practices for receiving, transfers, cycle counts, and inventory accuracy
Partner with Planning and Allocation to ensure optimal product flow and in-store availability
Lead shrink reduction strategies and investigate discrepancies
Implement tools and processes (e.g., RFID) to improve visibility and accuracy
Establish reporting and KPIs to track inventory health and operational performance