Retail Operations Manager

Wild Birds Unlimited of Rock Hill•Rock Hill, SC

2d•$45,000 - $50,000•Hybrid

About The Position

Wild Birds Unlimited of Rock Hill & Indian Land, SC is seeking an experienced, results-driven Retail Operations Manager to oversee the daily operations and long-term success of two retail locations. This leadership position is responsible for driving sales growth, developing high-performing teams, managing inventory and merchandising, implementing marketing initiatives, and ensuring operational excellence across both stores. The ideal candidate is a strategic leader who enjoys coaching others, improving business performance, and creating exceptional customer experiences while fostering a positive, collaborative culture.

Requirements

5+ years of retail management or multi-unit leadership experience.
Demonstrated success leading and developing high-performing teams.
Excellent communication, organizational, and problem-solving abilities.
Experience interpreting business metrics and using data to drive decisions.
Proficiency with Microsoft Office or Google Workspace; experience with retail POS or inventory management systems preferred.
Valid driver's license and the ability to travel regularly between store locations.

Nice To Haves

Multi-store retail management experience.
Experience in specialty retail or franchise operations.
Familiarity with inventory management software such as ERPLY.
Passion for birds, nature, gardening, conservation, or outdoor living.

Responsibilities

Partner with franchise owner to establish annual sales, labor, profitability, and operational goals.
Drive store performance by monitoring key performance indicators and implementing action plans.
Identify opportunities to improve profitability, efficiency, and customer satisfaction.
Oversee the day-to-day operations of both retail locations.
Provide weekly operational updates to ownership, including sales performance, staffing, marketing, and business initiatives.
Attend the annual Wild Birds Unlimited Franchise Enterprise Leadership Conference and Trade Show.
Monitor customer feedback through the Voice of the Customer program and coach teams to continuously improve the customer experience.
Assist in hiring, training, and developing strong retail team members.
Coach staff in providing an excellent customer experience through interactions & store presentation.
Conduct annual performance evaluations and provide ongoing coaching and feedback.
Foster a culture of accountability, teamwork, and exceptional customer service.
Lead monthly staff meetings to communicate company goals, promotions, and performance expectations.
Train store teams on merchandising best practices and Wild Birds Unlimited brand standards.
Ensure stores maintain attractive, seasonal, and customer-focused merchandise presentations.
Review merchandising execution and provide coaching as needed.
Execute marketing plans in partnership with franchise owner.
Assist with community engagement initiatives.
Support franchise owner with special projects and operational initiatives.
Perform other duties as assigned to support the continued growth and success of the business.