Sales Operations Manager (Fully Remote)

SORACOM

2d•Remote

About The Position

Soracom is a global IoT connectivity platform trusted by thousands of enterprises worldwide. As our Sales Operations Manager, you'll be the operational backbone for our US and Europe/UK sales organizations — building the systems, data infrastructure, and processes that enable two high-performing regional teams to scale in a fast-moving IoT market. Central to this role is a kaizen mindset: driving continuous, incremental improvement across every stage of the sales process and embedding a culture of measurement and iteration. You'll sit within Operations, report to the Head of Operations, and work closely with Sales leadership in both regions to turn strategy into execution.

Requirements

Must be fluent in English and possess excellent writing skills
Legally eligible to work in the United States
Experience supporting or managing sales operations across multiple regions — ideally US and EMEA/UK simultaneously
Proven track record applying kaizen or continuous improvement methodologies to sales or business processes
Hands-on Salesforce administration experience including multi-currency and multi-territory configuration
Proficient with BI tools (Looker, Superset) for building exec-ready, multi-region dashboards
Comfortable with async-first collaboration in Slack across US and European time zones
Strong analytical mindset — able to translate multi-region pipeline and performance data into actionable insights for leadership
Be autonomous and driven, with a positive and enthusiastic attitude
Able to work from home and has a dedicated and quiet focus area or workspace
Ability to thrive in a growing, fast-paced work environment
You’re comfortable exploring and using emerging AI tools to enhance efficiency, effectiveness, and creativity in your work.

Nice To Haves

Bachelor’s Degree or relevant experience preferred
Knows the basic IT around servers, networking, and AWS services.
Has previous working experience or exposure to Slack
WFH experience
Salesforce Admin Certification is a bonus
Spanish language skills are a bonus

Responsibilities

Maintain and Kaizen Salesforce across US and EUK regions
Administer and optimize Soracom's Salesforce instance for US and EUK sales teams, managing data quality, custom objects, lead/opportunity workflows, multi-currency pipelines, regional territories, and user provisioning. Ensure data structures support region-specific reporting and compliance requirements.
Build regional dashboards and consolidated forecast reporting
Maintain pipeline, forecast, and KPI dashboards in BI tools (Looker/Superset) that give regional Sales leaders and the Head of Operations a clear, unified view, segmented by US and EUK, with multi-currency normalization and region-specific conversion benchmarks.
Lead kaizen of the sales process across US & EUK
Apply a kaizen (continuous improvement) approach to every stage of the sales funnel in both regions. Identify friction points unique to each market, run structured improvement cycles, measure impact, and embed learnings back into process documentation and tooling. Balance global consistency with regional nuance, what works in the US may need adaptation for EUK market dynamics, buyer behaviors, or regulatory context.
Standardize and adapt workflows across regions
Map and maintain end-to-end sales process documentation for both US and EUK teams — lead routing, qualification criteria, deal desk, and CS handoff — with region-specific variants where needed.
Drive async coordination via Slack across time zones
Use Slack as the operational hub to design workflows and communication rhythms that keep US and EUK teams aligned without requiring constant real-time overlap.