Logistics & Operations Assistant (Fully Remote)

Valatam

1d•$696 - $1,044•Remote

About The Position

Valatam connects bilingual professionals from Latin America with global clients. This is a 100% remote, full-time position supporting a growing company in the commercial services industry across multiple departments, including Operations, Billing, and Customer Communication. The ideal candidate thrives in fast-paced, high-volume environments and can independently manage administrative and operational tasks with a strong attention to detail.

Requirements

Fluent English (C1/C2) and Spanish.
2 – 5 years of experience in operations, administrative support, or customer-facing roles.
Comfortable working with minimal supervision and managing multiple priorities simultaneously.
Ability to make light decisions and adapt to partially documented or evolving workflows.
Proficiency with Google Workspace and Microsoft Office.
Excellent communication and problem-solving skills.
Quiet home office, stable internet (≥ 10 Mbps down / 2 Mbps up), and backup connection.
Must be available to work from specific countries without travel commitments for the first four months of employment.

Nice To Haves

Experience with Asana, Notion, Trello, or similar project management tools is a plus.
Bachelor's or Associate's degree preferred.

Responsibilities

Execute and monitor administrative tasks across departments, ensuring all requests are handled within established timelines.
Maintain accurate data entry and update records in CRM and internal systems.
Respond to customer and internal inquiries via email and chat in a professional and timely manner.
Coordinate scheduling, follow-ups, and documentation to keep operations running smoothly.
Ensure customer files, notes, and records remain organized and accessible at all times.
Prepare clear, error-free customer-facing documentation and reports.
Identify potential issues or delays and escalate them to the appropriate coordinator.
Other similar or related tasks.