Customer Advocate, Fully Remote

Disabled Veteran Solutions•Pine Township, PA

2d•Remote

About The Position

Customer Advocate – Full‑Time (Remote) Disabled Veteran Solutions (DVS) A Career With Purpose - Not Just a Job Tired of Watching Gas Prices Climb While Your Paycheck Shrinks? Imagine a job where your commute is exactly 14 steps from your bed to your desk. Where your "rush hour" is the time it takes to pour your morning coffee. Where your car stays parked, your wallet stays fuller, and your time stays yours. At DVS, we believe your career should elevate your life - not drain it at the pump. That's why this 100% remote Customer Advocate role is built for people who want stability, purpose, and the freedom to work from home without sacrificing professional growth. The Role: Where Compassion Meets Precision As a Customer Advocate, you will be responsible for acting as a patient advocate to help resolve patient issues pertaining to claims, benefit referrals, physicians and access. You will also be responsible for managing high volume of inbound calls, enter patient information into information systems, and resolve caller's issues with outstanding customer service skills. In addition, serve as a liaison between the patient and Provider. You'll be the steady, supportive voice helping members, balancing empathy with technical skill. through 50–70 interactions per day. This is a structured, fast‑paced environment - perfect for someone who thrives on purpose and precision. This role is built for reliability, consistency, and long‑term commitment. Who Thrives Here People who love structure. People who take pride in accuracy. People who care deeply about helping others. People who want a stable, long‑term career - without sacrificing their home life. If you're dependable, technically confident, and ready to grow, you'll fit right in. Ready to Build a Career That Works for Your Life - Not Against It? Your future is calling... and you don't even have to leave the house to answer. A pre-employment drug screening and criminal background check are required prior to employment.

Requirements

High School Diploma (Associate degree preferred)
Experience handling complex or sensitive customer interactions
Strong Microsoft Word, Excel, Outlook, and Teams skills
Ability to navigate multiple systems at once
Excellent attention to detail
Clear, professional communication
Real‑time system navigation
Accurate documentation
Microsoft Office proficiency
Clear, professional communication
Process consistency and compliance

Nice To Haves

1+ years of Call‑center or high‑volume environments
1+ years of experience with working in a remote healthcare setting or healthcare industry experience
Advocacy‑based roles (social work, behavioral health)
Retail or service roles requiring problem‑solving
Bilingual fluency in English and Spanish

Responsibilities

Acting as a patient advocate to help resolve patient issues pertaining to claims, benefit referrals, physicians and access.
Managing high volume of inbound calls.
Entering patient information into information systems.
Resolving caller's issues with outstanding customer service skills.
Serving as a liaison between the patient and Provider.
Handling 50–70 interactions per day.