Sales Operations Manager
About The Position
Double E is a global manufacturing company with over 50 years of innovation in web handling and converting. Headquartered in West Bridgewater, MA, with production plants across North America and Italy, they build high-performance equipment and engineered solutions. The Sales Operations Manager will play a key leadership role in strengthening customer support, sales team effectiveness, and business growth. This position will focus on developing scalable sales operations processes, building and maintaining analytics dashboards, and transforming data into actionable insights to enhance forecasting, pipeline visibility, customer responsiveness, and team performance. Additionally, the role involves creating sales training and enablement tools to ensure consistent and effective commercial team operations across regions, products, and customer segments. The manager will also oversee the inside sales and customer service teams, ensuring strong execution, clear priorities, and a high standard of customer support. The ideal candidate is a hands-on, analytical, and collaborative leader adept at building structure, improving processes, coaching teams, and driving operational efficiency in a growing manufacturing business.
Requirements
- 5+ years of experience in sales operations, revenue operations, commercial operations, customer service leadership, inside sales leadership, or a related role.
- Prior people management experience; leading, coaching, and developing teams in customer-facing function.
- Implemented Salesforce, or an alike CRM, before.
- Ability to lead the buildout of strong analytics and implement process improvements to make sales efforts operational.
- Demonstrated ability to design, implement, and improve sales processes, workflows, reporting cadences, and performance metrics.
- Proficiency with CRM systems (Salesforce), Microsoft Excel, and business intelligence or dashboarding tools such as Power BI, Tableau, or similar platforms.
- Comfort working cross-functionally with sales, operations, finance, marketing, IT, and executive leadership.
- A customer-focused mindset with a continuous improvement approach.
Nice To Haves
- Experience in a manufacturing, industrial equipment, engineered products, or B2B distribution environment.
- Experience supporting quote-to-order, configure-price-quote, ERP, or CRM-to-ERP workflows.
- Strong operator with impeccable project management capabilities and prior change management impacts.
Responsibilities
- Build scalable sales operations processes that improve quoting, order flow, forecasting, pipeline visibility, reporting, customer communication, and cross-functional handoffs.
- Set and track meaningful KPIs. Strengthen sales analytics and dashboards to give leaders clear visibility into performance, pipeline health, customer activity, quote conversion, backlog, service levels, and key commercial metrics.
- Be the leading partner in sales driving recommendations for our overall GTM efforts.
- Create practical training, onboarding, and enablement tools.
- Lead inside sales and customer service teams with clear priorities, strong coaching, and a culture of accountability, responsiveness, and continuous improvement.
- Align commercial processes with operations and production capacity, lead times, customer commitments, and business priorities.
- Lead change management for new tools, processes, dashboards, and training initiatives so teams adopt them smoothly and confidently.
Benefits
- Competitive total rewards package
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
