Gestionnaire des opérations commerciales / Sales Operations Manager

Toon Boom Animation Inc.•Montreal, QC

4d•Hybrid

About The Position

As a Sales Operations Manager at Toon Boom, you will drive efficiency and productivity within the Sales Team. Reporting to the Senior Director of Revenue Operations, you will optimize processes, enhance visibility into sales performance, and serve as the standard-bearer for data accuracy. You will collaborate with internal teams and external partners to streamline operations, track objectives, and support team growth.

Requirements

At least 3 to 5 years of experience in enterprise Revenue Operations teams, preferably in SaaS.
Strong proficiency in revenue tools like Salesforce, Gong, as well as Excel, — plus a willingness to leverage AI tools to drive team efficiency
Experience working with sales channels, agents, and resellers.
Ability to navigate ambiguous, unstructured problems and turn them into clear action.
A sharp eye for detail — every report or presentation you hand to leadership is polished, accurate, and error-free.
Highly organized and can manage multiple projects simultaneously without sacrificing quality or missing deadlines.
Excel at stakeholder management and building strong, lasting relationships.
Ability to confidently translate raw data into compelling business narratives for senior audiences.

Responsibilities

Own the health, tracking, and visualization of key performance indicators (KPIs) through robust sales performance dashboards.
Monitor key metrics and ensure visibility into pipeline health, sales performance, and incentive programs for strategic decision-making.
Deliver polished, presentation-ready insights to executive leadership.
Support the development and continuous improvement of reporting tools, including quarterly business reviews.
Proactively identify bottlenecks in sales processes and recommend actionable improvements.
Collaborate with revenue management to drive process consistency, quality, and adoption across the team.
Foster a culture of continuous improvement within the revenue organization.
Serve as the primary administrator and optimizer of the CRM and tech stack, including Salesforce, Gong, and emerging AI tools.
Ensure data integrity and accuracy across Salesforce and all connected systems, partnering with the RevOps Analyst on forecasting functions.
Drive adoption and compliance with system standards across the revenue organization.
Partner with internal teams and external partners — including channels, agents, and resellers — to align revenue processes with business goals.
Support sales enablement through ongoing training, education, and resources for the sales teams.