Sales Operations Manager

RingCentral • Denver, CO

5d • $118,400 - $144,400 • Onsite

About The Position

RingCentral is seeking a Sales Operations Manager to support its Acquisition sales organization, specifically the BDR and Acquisition seller teams focused on new-logo growth. This role involves acting as a trusted operational partner to sales leadership, utilizing rigorous analysis and hands-on execution in areas such as forecasting, annual planning, territory design, quota setting, and lead routing. The position is ideal for an individual who excels at translating data into actionable recommendations and thrives in a recurring business rhythm. The company is a $2 billion annual revenue organization with significant growth in ARR and a large market opportunity in UCaaS, Contact Center, and AI-powered adjacencies, investing heavily in AI-enabled technology and platforms.

Requirements

• 10+ years of experience in Sales Operations, Revenue Operations, Business Operations, or a similarly analytical role, ideally supporting a BDR/SDR or Acquisition-focused sales organization.
• Hands-on experience with sales forecasting, territory/quota design, or annual operating plan processes.
• Strong understanding of lead routing logic and tools (e.g., LeanData, Chili Piper, native Salesforce routing) and experience optimizing lead flow and assignment across BDR and Acquisition teams.
• General curiosity and desire to build AI workflows leveraging Claude, OpenAI, etc.
• Strong Excel/Google Sheets modeling skills.
• Strong analytical and problem-solving skills, with the ability to translate complex data into clear, actionable recommendations.
• Excellent communication skills and the confidence to partner directly with sales leadership.
• Highly organized and detail-oriented, with the ability to manage multiple recurring deliverables against deadlines.
• Self-starter who is comfortable operating in a fast-paced, evolving environment.
• Bachelor’s degree required; Business, Finance, or Analytics-related field preferred.

Nice To Haves

• Experience with Salesforce, Tableau, Sigma, or similar BI/planning tools is a plus.
• SaaS, telephony, or high-tech industry experience a plus.

Responsibilities

• Own and manage the weekly sales forecasting cadence for the Acquisition org (BDR and Acquisition sellers), ensuring high forecast accuracy and strong pipeline hygiene.
• Support annual planning, including target-setting, capacity modeling, market/segment sizing, and headcount planning in partnership with sales and finance leadership.
• Design and maintain territory models that ensure balanced, fair, and attainable coverage across BDR and Acquisition seller teams.
• Support quota setting methodology and allocation for BDR and Acquisition sellers, ensuring quotas are equitable and aligned to bookings targets.
• Own and optimize lead routing logic and processes, ensuring inbound and outbound leads are distributed accurately, fairly, and efficiently across BDR and Acquisition teams.
• Serve as a Sales Ops business partner to Acquisition sales leaders, fielding ad hoc requests, building analyses, and recommending action.
• Manage recurring weekly, monthly, and quarterly reporting cycles (pipeline reviews, QBRs, executive/board-level reporting).
• Build dashboards and reporting that surface trends, risks, and opportunities across pipeline, bookings, and productivity.
• Support CRM (Salesforce) data hygiene, process documentation, and continuous improvement of sales workflows and systems, including lead routing rules and assignment logic.
• Partner cross-functionally with Finance, Deal Desk, Sales Enablement, and Marketing to support go-to-market execution for the Acquisition motion.
• Contribute to ad hoc strategic projects supporting the scale and growth of the Acquisition motion.

Benefits

• Comprehensive medical, dental, vision, disability, life insurance
• Health Savings Account (HSA), Flexible Spending Account (FSAs) and Commuter benefits
• Voluntary supplemental health coverage and life insurance
• 401K match and ESPP
• Paid time off and paid sick leave
• Paid parental and pregnancy leave
• Family-forming benefits (IVF, Preservation, Adoption etc.)
• Emergency backup care (Child/Adult/Pets)
• Employee Assistance Program (EAP) with counseling sessions available 24/7
• Free legal services that provide legal advice, document creation and estate planning
• Employee bonus referral program
• Student loan refinancing assistance
• Employee 1:1 coaching, perks and discounts program

What This Job Offers

• Job Type: Full-time
• Career Level: Senior