Sales Operations Manager
RingCentral•Denver, CO
•$118,400 - $144,400•Onsite
About The Position
The Sales Operations Manager will play a key role supporting RingCentral’s Acquisition sales organization — the BDR and Acquisition seller teams responsible for driving new-logo growth. You’ll act as a trusted operational partner to sales leadership, combining rigorous analysis with hands-on execution across forecasting, annual planning, territory design, quota setting, and lead routing. This is a highly visible role for someone who enjoys translating data into clear, actionable recommendations and who thrives on the recurring rhythm of the business.
Requirements
- 10+ years of experience in Sales Operations, Revenue Operations, Business Operations, or a similarly analytical role, ideally supporting a BDR/SDR or Acquisition-focused sales organization
- Hands-on experience with sales forecasting, territory/quota design, or annual operating plan processes
- Strong understanding of lead routing logic and tools (e.g., LeanData, Chili Piper, native Salesforce routing) and experience optimizing lead flow and assignment across BDR and Acquisition teams
- General curiosity and desire to build AI workflows leveraging Claude, OpenAI, etc
- Strong Excel/Google Sheets modeling skills; experience with Salesforce, Tableau, Sigma, or similar BI/planning tools is a plus
- Strong analytical and problem-solving skills, with the ability to translate complex data into clear, actionable recommendations
- Excellent communication skills and the confidence to partner directly with sales leadership
- Highly organized and detail-oriented, with the ability to manage multiple recurring deliverables against deadlines
- Self-starter who is comfortable operating in a fast-paced, evolving environment
- Bachelor’s degree required; Business, Finance, or Analytics-related field preferred
Nice To Haves
- SaaS, telephony, or high-tech industry experience a plus
Responsibilities
- Own and manage the weekly sales forecasting cadence for the Acquisition org (BDR and Acquisition sellers), ensuring high forecast accuracy and strong pipeline hygiene
- Support annual planning: target-setting, capacity modeling, market/segment sizing, and headcount planning in partnership with sales and finance leadership
- Design and maintain territory models that ensure balanced, fair, and attainable coverage across BDR and Acquisition seller teams
- Support quota setting methodology and allocation for BDR and Acquisition sellers, ensuring quotas are equitable and aligned to bookings targets
- Own and optimize lead routing logic and processes, ensuring inbound and outbound leads are distributed accurately, fairly, and efficiently across BDR and Acquisition teams
- Serve as a Sales Ops business partner to Acquisition sales leaders — fielding ad hoc requests, building analyses, and recommending action
- Manage recurring weekly, monthly, and quarterly reporting cycles (pipeline reviews, QBRs, executive/board-level reporting)
- Build dashboards and reporting that surface trends, risks, and opportunities across pipeline, bookings, and productivity
- Support CRM (Salesforce) data hygiene, process documentation, and continuous improvement of sales workflows and systems, including lead routing rules and assignment logic
- Partner cross-functionally with Finance, Deal Desk, Sales Enablement, and Marketing to support go-to-market execution for the Acquisition motion
- Contribute to ad hoc strategic projects supporting the scale and growth of the Acquisition motion
Benefits
- Comprehensive medical, dental, vision, disability, life insurance
- Health Savings Account (HSA), Flexible Spending Account (FSAs) and Commuter benefits
- Voluntary supplemental health coverage and life insurance
- 401K match and ESPP
- Paid time off and paid sick leave
- Paid parental and pregnancy leave
- Family-forming benefits (IVF, Preservation, Adoption etc.)
- Emergency backup care (Child/Adult/Pets)
- Employee Assistance Program (EAP) with counseling sessions available 24/7
- Free legal services that provide legal advice, document creation and estate planning
- Employee bonus referral program
- Student loan refinancing assistance
- Employee 1:1 coaching, perks and discounts program
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What This Job Offers
Job Type
Full-time
Career Level
Senior
