Sales Operations Manager

Doctronic•New York, NY

3d•$125,000 - $150,000•Hybrid

About The Position

Doctronic is the #1 AI doctor, offering free, anonymous, and HIPAA-compliant AI consultations with over 30 million consults delivered. In December 2025, Doctronic became the first AI legally authorized to practice medicine and the first AI granted medical malpractice insurance. The company is live in all 50 states and DC with 24/7 AI and human physician availability, having raised $65M in Series B funding. Doctronic is now building its enterprise organization to serve health plans, health systems, and the wider healthcare ecosystem. This role is crucial as the operational backbone of that team.

Requirements

4 to 7 years in sales operations, revenue operations, deal desk, or business operations at a B2B company with enterprise deals.
Fluent in a modern CRM and comfortable with configuration.
Experience running diligence or security questionnaire responses, or managing complex enterprise procurement to close.
Strong analytical skills, excellent with spreadsheets, comfortable writing SQL or learning to.
Unusually organized and a clear writer.
Comfortable being the only operations person with high autonomy and minimal specs.
Based in New York City or willing to relocate.

Nice To Haves

Enterprise sales operations in healthcare or another regulated industry.
Experience with CPQ or contract lifecycle management tooling.
Experience with BI tooling and building reporting off a warehouse.
Experience standing up a deal desk or partner reporting function from scratch.
Exposure to implementation or post-sales.

Responsibilities

Own the CRM as the single source of truth, including stage definitions, exit criteria, hygiene, and leadership dashboards.
Run the deal desk, managing pricing approval routing, statement of work drafting, SLA templates, and redline tracking.
Own diligence questionnaires and security questionnaires end-to-end, coordinating answers from various departments.
Drive procurement and legal follow-through and escalate deals that go quiet.
Build and run the weekly pipeline review and the monthly board pipeline pack.
Own forecast hygiene and report on forecast accuracy.
Build the deal record for implementation and customer success teams at signature.
Automate repetitive processes.