Sales Operations Manager

GC AI

41d•$150,000 - $180,000•Hybrid

About The Position

GC AI is the fastest-growing and most trusted legal AI platform for in-house legal teams. We're building the future of legal work, and we're doing it fast. You'll join at a pivotal moment—when decisions matter, impact is immediate, and the runway to shape your career is wide open. We’re a high-performing team where you'll have real ownership and influence from day one. More than 1,700 companies use GC AI to drive their business forward, including 150+ public companies, 25+ unicorns, and brands such as News Corp, Miro, Bass Pro Shops, Snyk, Skims, Liquid Death, Vercel, Zscaler, and TIME. We've 10x'd revenue in 12 months, raised a $60 million Series B ($555 million valuation), and are growing faster than ever. We are backed by incredible investors, including Scale Venture Partners, Northzone, Sound Ventures, and Guillermo Rauch, CEO of Vercel. If you thrive when the stakes are high and the path isn't paved, you'll love it here. Our six guiding principles are: 1% better every day, customer obsession, ship today, find a way, care deeply, and own it completely. Come shape the future of legal work with us. About The Role We are seeking a Sales Operations Manager to blend CRM administration, forecasting discipline, quota design, and pipeline analytics into one coordinated operational engine. Reporting to the Head of Revenue Operations, you will partner closely with Sales Leadership, Finance, Marketing, and Customer Success to translate business priorities into the systems, data, and processes that let the sales org execute at scale. We are scaling aggressively across enterprise, mid-market, and self-serve segments, with a sales team set to triple in size over the next 12 months. Your work will shape how we allocate quota, understand rep productivity, forecast for the board, and build a sales motion that scales without breaking.

Requirements

5+ years in Sales Operations, Revenue Operations, or GTM Operations at a B2B SaaS company
Deep hands-on HubSpot expertise, admin-level: pipelines, workflows, custom objects, reporting, and integrations
Proven experience owning forecast processes with Gong or equivalent conversation intelligence and forecasting platforms
Strong quota and territory modeling skills; comfortable building bottoms-up models with Finance from scratch
High bar for data accuracy; you find bad data offensive and fix it before anyone asks
Strong communicator who can simplify complex systems and drive adoption across a skeptical sales org
Operates with urgency, precision, and ownership in fast-moving, resource-constrained environments
Experience in a high-growth startup environment where you've built before you've scaled

Nice To Haves

Think in systems and spot broken processes before anyone asks you to fix them
Bring order without creating bureaucracy
Use AI tools to move faster and find insights others miss
Can explain a pipeline coverage problem in two sentences
Stay precise when volume spikes
Make the sales org want better data, because you've shown them what's possible when it's clean

Responsibilities

Own HubSpot end to end: data quality, field hygiene, stage definitions, lifecycle rules, and pipeline reporting. Ensure CRM is the system of record: clean, trusted, and actively used.
Own Forecast configuration and the weekly submission cadence. Define required fields per stage, build deal inspection hygiene, and partner with Sales Enablement on rep adoption. Goal: drive forecast accuracy to within ±5%.
Own the quota model. Build a defensible, bottoms-up framework in partnership with Finance, keeping territories equitable and productivity measurable. Implement territory planning in HubSpot and maintain rep-level dashboards for weekly leadership review.
Build and maintain reporting for sales leadership: stage conversion rates by segment, ramp time tracking for new hires, pipeline velocity trends, and attainment by rep and team. Use AI tools to surface anomalies, spot slippage early, and help revenue leadership see what's happening before it becomes a miss.
Be the RevOps point of contact for the sales org: AEs, SDRs, managers, and frontline leaders. Partner with Marketing Ops on trial-to-paid funnel visibility, with Customer Success Ops on expansion pipeline signals, and with Finance on quota and headcount modeling. Bring discipline to cross-functional work without slowing anyone down.