Sales Operations Manager - Deal Desk
About The Position
Tekion’s automotive retail platform, including payments and AI products, serves dealerships and dealer groups. The Sales Operations Manager is an individual-contributor role with no direct reports. On Deal Desk, the role applies and enforces product structure, pricing, and discount policy on live deals, serving as a control point among Sales, Finance, and Legal so deals are structured correctly, approved quickly, and booked cleanly. The role is expected to approve standard deals efficiently, develop workable structures for complex deals, and protect compliance. The position works across Sales, Finance, Development/Product, Implementation, Legal, Business Systems, billing, and order management to review and coordinate transactions from quote through booking, billing, fulfillment, and renewal. It supports complex commercial and enterprise transactions, maintains deal and booking quality, improves quote-to-cash processes, and reports on operational performance. The role may also support forecasting, cancellations, quota and compensation inputs, and ad hoc analysis.
Requirements
- 6–8 years of experience in sales operations, deal desk, revenue operations, or business operations, with direct exposure to deal review, quoting, or contracts.
- Strong working knowledge of Salesforce, approval workflows, and configuration concepts.
- Track record of improving deal quality through data, process, and clear communication.
- Experience influencing stakeholders across Sales, Finance, Legal, and Product.
- Strong analytical skills, including Excel or Sheets and BI reporting, with an understanding of accounting and sound commercial judgment.
- Bachelor’s degree in Business, Operations, Finance, or a related field, or equivalent experience.
Nice To Haves
- Experience with CPQ tools such as Salesforce CPQ or NUE CPQ.
- SaaS or technology experience.
- Knowledge of revenue-recognition basics and the order-to-cash process.
- Familiarity with automotive retail or dealer software, or payments.
- MBA or other advanced degree.
Responsibilities
- Collaborate with Sales, Finance, Development/Product, and Implementation to resolve deal-related questions and challenges, develop solutions, and align on deal structure.
- Review quotes, order forms, and contracts for pricing, terms, SKU accuracy, and policy fit; coach sales representatives on structure requirements.
- Prepare concise deal summaries covering economics, exceptions, risks, and recommendations for leadership review and approval, with clear rationale and an audit trail.
- Guide complex, nonstandard commercial and enterprise transactions, including multi-year commitments, phased deployments, ramp pricing, payment terms, product bundles, and negotiated commercial terms; route matters to Leadership, Finance, Legal, or Product as appropriate.
- Coordinate quote-to-cash activity across quote types and cross-functional teams so approved and signed terms are accurately reflected in bookings, billing, order fulfillment, and renewal records; report process concerns to leaders promptly.
- Manage multiple deals accurately while meeting monthly and quarterly deadlines.
- Verify bookings comply with company policy and partner with Finance on revenue-recognition compliance.
- Own handoffs to Finance, billing, and order management, and resolve discrepancies quickly.
- Improve quote-to-cash workflows, quoting rules, and approval flows with Business Systems.
- Report on cycle time, approval volume, and booking quality; document playbooks and train Sales.
- Support related work as needed, including forecasting, cancellations, quota and compensation inputs, and ad hoc analysis.
Benefits
- Competitive compensation and generous stock options.
- 100% employer-paid medical, dental, and vision coverage.
- Unlimited PTO.
- Parental leave.
- Free snacks and beverages.
- Opportunity to work with experienced professionals from successful Silicon Valley companies.
- Opportunity for career growth at an early-stage, hyper-growth startup.
- Work with home-grown, ground-up technologies.
- Dynamic work environment with a strong sense of community and collaboration.
- Open and transparent culture that encourages innovation, rewards performance, and discourages hierarchy.
- Career growth and development opportunities.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
