Sales Operations Manager

BambooHR • Utah | Remote, UT

8d • Remote

About The Position

At BambooHR, we’re all about setting people free to do great work, and we believe AI is a powerful partner in that mission. We’re leaning into intelligent tools to streamline our workflows, giving us more time for high-impact innovation. We look for curious, forward-thinking people who are ready to explore how AI can elevate their work and help us reimagine the future of HR.

As a Sales Operations Manager at BambooHR, your primary focus will be on enhancing our partner motion, which includes resellers, brokers, strategic, and referral partners. You will ensure that our partner managers and sales teams are fully equipped and empowered to maximize revenue and drive profitable sales through these partnerships. Acting as a trusted operational partner to the assigned selling teams, you will concentrate on optimizing sales efficiency and effectiveness by providing strategic consultation, project management, and tactical support.

In this role, you will spearhead multiple strategic initiatives related to our partner ecosystem, collaborating with various GTM leaders across departments. You will also address tactical needs, ensuring seamless integration and support for our partner strategies. As an individual contributor, you will excel both independently and as part of a sales operations team.

Requirements

• 2-4 years of direct experience in Sales Operations, including Partner Operations, preferably in a SaaS environment.
• Experience with partner sales, including resellers, brokers, and referral partners.
• A strong inclination to seek out and utilize data to inform decisions, rather than relying on intuition.
• Demonstrated ability to take independent ownership of tasks and projects, driving them to completion.
• Demonstrated focus on achieving outcomes, recognizing that daily tasks are steps toward reaching goals.
• Ability to effectively communicate complex ideas and motivate change without direct authority.
• Prioritizes work around true impact, with a willingness to challenge stakeholders to consider whether actions should be taken (rather than just executing orders).
• Prior experience working within Salesforce or another CRM like Hubspot.
• Strong project management skills, with the ability to see complex initiatives through from start to finish while prioritizing effectively.
• Bachelor’s degree or equivalent experience

Nice To Haves

• Strong experience in a fast-paced SaaS environment.
• Certifications in project management, Salesforce, Salesloft or Outreach, Chili Piper, LeanData, Attention, or Six Sigma. An MBA is a plus!
• You think like a businessperson, understanding the role of Sales Ops within the broader business context.
• You persist through challenges and adapt your approach as needed.
• You understand how different parts work together to produce results.
• You design and improve scalable and repeatable processes.
• You enjoy understanding how groups adopt new behaviors and make decisions, with a keen interest in human and group behavior.

Responsibilities

• Work within our established Sales Operations team to achieve optimal results.
• Partner with assigned partner managers, selling teams, and sales leadership to recommend, prioritize, and manage strategic revenue-enabling initiatives.
• Diagnose root causes of sales system inefficiencies and ineffectiveness, and then scope and deliver solutions that enable greater partnership motion.
• Drive projects to completion within a framework that ensures quality and adoption.
• Simplify processes through automation and implementation of new process steps and tools.
• Collaborate cross-functionally (with teams such as Salesforce Admins, Finance, Marketing Operations, Marketing, etc.) to create a comprehensive, best-in-class operations environment.
• Be the front-line support to partner teams by responding to various sales support tickets and requests (e.g., systems troubleshooting, report creation, deal attribution, sales administration tasks, etc.)
• Manage sales tech stack - including implementation, support, optimization, evaluation, and vendor relationships.

Benefits

• Comprehensive health, life, and disability insurance
• Generous leave policies that include 4 weeks of vacation, 12 company holidays, parental leave, and volunteer time off so you can enjoy quality of life
• 401k plans with up to 6% company match
• $2000 Paid-Paid Vacation bonus
• EAP through Headspace

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level