Sales Operations Manager

Precision Inc•Pella, IA

23h•Onsite

About The Position

The Sales Operations Manager leads the Inside Sales Representative Team, ensuring efficient processes and customer satisfaction. This role provides leadership, coaching, and direction for the ISR team while focusing on optimizing workflows, improving quote response times, and reducing errors. By leveraging data insights and business systems the Sales Operations Manager aligns operations with company goals, drives continuous improvement, develops and empowers team members to perform at their best, building a culture of accountability, collaboration, and customer focus while supporting PPI's growth and customer service objectives.

Requirements

Excellent communication and interpersonal skills, with the ability to collaborate effectively across departments.
Demonstrated leadership capabilities, including a servant leadership approach that emphasizes supporting and developing team members while driving results and fostering a high-performance culture.
Ability to excel in a fast-paced, dynamic environment and manage multiple priorities effectively.
Strong attention to detail and organizational skills.
Comprehensive product and system knowledge.
Capacity to assimilate and recall extensive details, providing audience-specific context to facilitate outcome-oriented meetings.
Safety and Security - Observes safety and security procedures; Uses equipment properly.
Problem Solving - Identifies and resolves issues in a timely manner.
Communication Skills – Speaks clearly, listens and receives clarification, respond to questions.
Dependability - Follows instructions, responds to management direction, and takes responsibility.
Quality Assurance - Demonstrates accuracy and thoroughness.
Ethics/Professionalism - Treats people with respect; Works ethically and with integrity.
Organizational Support - Follows policies and procedures.
Judgment - Exhibits sound and accurate judgment.

Nice To Haves

Previous leadership, supervisory, coaching, training, or team development is highly desirable
Experience utilizing DRM systems, ERP systems, Microsoft Office Applications, and other business software to improve operational performance is preferred.

Responsibilities

Oversee the day-to-day operations of the Sales Operations team, ensuring efficient workflows, effective workload balancing, operational continuity, collaboration, and customer satisfaction.
Implement strategies to drive team performance in alignment with department goals, focusing on enhancing the customer experience, reducing errors, and improving quote response time.
Regularly review team and individual performance through established metrics and KPIs. Provide feedback, support, and opportunities for growth and development. Implement and oversee an incentive, recognition, and reward program.
Serve as the business owner for CRM and other sales operations systems, ensuring they are effectively utilized to improve workflows, customer interactions, reporting, and operational efficiency. Partner with IT and other stakeholders to identify opportunities for future enhancements.
Utilize data from the CRM and other internal systems to measure progress, track performance, support decision-making and drive continuous improvement in sales processes and customer interactions.
Work closely with other departments, including engineering, outside sales, product management, purchasing, and manufacturing, to resolve issues, address customer needs, and improve overall efficiency.
Design and ensure delivery of training programs to enhance the skills of team members, particularly in areas related to quoting, upselling, product knowledge, and customer relationship management. Develop a career development program to ensure we always have team members prepared to take on new challenges. Foster an environment of continuous learning.
Maintain appropriate staffing levels by developing a formalized succession plan, ensuring bench strength, and proactively preparing for team member transitions resulting from planned or unplanned absences/departures, while focusing on career development to cultivate internal talent.
Foster a supportive environment where team members are empowered to take ownership of their roles. Encourage open communication, provide the necessary resources, and create opportunities for professional development to ensure high levels of engagement and job satisfaction.
Support the broader organizational change initiatives, ensuring smooth transitions within the team and maintaining a positive, adaptive culture.
Regularly review and refine processes to drive improvements in team efficiency, customer satisfaction, and overall business performance.