Sales Operations Manager, New Business

Figma•San Francisco, NY

1d•Hybrid

About The Position

Figma is growing its team and is looking for a Sales Operations Manager to partner with the New Business and Inside Sales teams. This role is crucial for scaling revenue across self-service and assisted sales motions. The position is full-time and can be based in one of Figma's US hubs or remotely within the United States.

Requirements

5+ years of sales operations experience, preferably in a high-growth SaaS environment.
Strong analytical and technical skills.
Proven expertise in Salesforce, SQL, and BI tools (specifically Sigma).
Demonstrated experience leveraging AI tools to generate sales insights, including hands-on experience with Claude.
Strong communication skills with the ability to translate complex analysis into clear, actionable insights.
Ability to deliver sophisticated models, spreadsheets, and executive presentations to senior leadership.

Nice To Haves

Deep SQL knowledge and experience with Sigma and Gong.

Responsibilities

Serve as the primary business partner to New Business and Inside Sales leadership, owning the operating rhythm, surfacing insights, and providing a data-driven perspective to accelerate growth.
Own the end-to-end forecasting process for New Business and Inside Sales, ensuring rigor and repeatability in pipeline reviews and adapting methodology to market dynamics.
Lead and elevate the operating cadence (MBRs, QBRs, weekly forecast reviews) by synthesizing funnel trends, identifying risks and opportunities, and driving timely decisions.
Shape the organizational foundation by recommending headcount, org design, quota structures, and book-of-business allocation for efficient and equitable scaling.
Define and govern rules of engagement for account ownership, lead routing, and AE-ISR collaboration to maximize coverage and reduce friction.
Build and maintain intelligence systems (dashboards, performance reports, automated insights) leveraging AI to accelerate the time from data to action.
Deploy AI tools and workflows to improve operational processes, including pipeline analysis, forecasting accuracy, and identifying patterns in rep performance and segment health.
Partner cross-functionally with Sales Systems, Finance, and Marketing Operations to uphold data quality and governance standards.