Sales Operations Lead

NexHealth•San Francisco, CA

32d•$165,000 - $200,000

About The Position

As the Sales Operations Lead, you will be the architect of our sales engine. You are not stepping into a well-oiled machine; you are here to build one. Since this function does not exist today, your first priority will be discovery. You will embed yourself with the sales teams to understand "how work gets done" today, identify friction points, and uncover blind spots. From there, you will design and implement best-in-class standards for our sales cycle, forecasting, and performance analysis. You will be the strategic right hand to Sales Leadership, turning "gut feel" into data-driven decision-making.

Requirements

5+ years in Sales Operations or Revenue Operations in a B2B SaaS environment.
The "Architect" Mindset: You have seen what "good" looks like at scale and know how to reverse-engineer it for a growing company. You can walk into a room of salespeople, listen to their frustrations, and translate that into process improvements without losing their trust. You have high EQ and strong change management skills.
You are an expert in Excel/Sheets and Salesforce reporting. You can manipulate complex datasets to find the story within the numbers.
While you may not be the System Admin, you know the backend architecture well enough to design processes that are technically feasible.

Nice To Haves

Experience with SQL or BI tools (Tableau, Looker).
Experience with consumption-based or API sales models.
Experience transitioning a team from "Founder-led Sales" to "Process-led Sales."

Responsibilities

The Audit: In your first 90 days, you will conduct a deep-dive audit of our current sales motion. You will interview reps, managers, and cross-functional partners to map the existing process and identify critical gaps.
Quick Wins: Immediately identify and implement "low-hanging fruit" improvements to boost efficiency and remove administrative burden from the sales team.
Sales Process Design: Define and standardize the NexHealth Sales Stages. You will establish clear entry/exit criteria for every stage of the funnel to ensure pipeline integrity.
Rules of Engagement: Create clear policies for account ownership, lead routing, and holdover rules to reduce conflict and confusion.
Forecasting Excellence: Implement a rigorous forecasting cadence. You will move the organization from qualitative "best guess" forecasting to a quantitative, process-driven methodology (e.g., commit/upside/best case).
Visibility: Build the "Single Source of Truth" dashboards for Sales Leadership. You will provide real-time visibility into pipeline health, rep productivity, and conversion rates.
Proactive Analysis: Don't just report on what happened; tell us why it happened. You will analyze win/loss data, sales velocity, and cohort performance to recommend strategic pivots.
Territory & Quota: Assist leadership in equitable territory planning and quota setting to ensure our targets are ambitious yet achievable.
Comp Plan Administration: Partner with Finance to ensure sales compensation plans are administered accurately and drive the right behaviors.
Target Account Standardization: Partner with Leadership to define our Ideal Customer Profile (ICP). You will clean up account hierarchies and standardize data fields to ensure we are targeting the right accounts with the right resources.
The "Renewal Engine": Build a standardized process for tracking renewals and expansion. You will move us from ad-hoc renewal management to a structured system that provides visibility into churn risk, upcoming renewal cohorts, and net retention health.