Sales Operations Generalist

Johnson Controls • Burlington, MA

12d • $55,000 - $82,000

About The Position

Build your best future with the Johnson Controls team! Johnson Controls is a global leader in smart, healthy, and sustainable buildings. Our mission is to reimagine the performance of buildings to serve people, places, and the planet. Join a winning team that enables you to build your best future! Our teams are uniquely positioned to support a multitude of industries across the globe. You will have the opportunity to develop yourself through meaningful work projects and learning opportunities. We strive to provide our employees with an experience focused on supporting their physical, financial, and emotional wellbeing. Become a member of the Johnson Controls family and thrive in an empowering company culture where your voice and ideas will be heard – your next great opportunity is just a few clicks away!

Enabled by the Stack Forging™ process, JCI produces high-performance thermal components and cooling loop solutions — purpose-built for direct integration into AI, HPC, and mission-critical systems. JCI has built the industry's leading thermal management platform for the applications that demand it most. As a Builder on the Stack Forging Thermal Solutions team at Johnson Controls, you'll join a team of sleeve-rollers who set a high bar for themselves and their co-workers. We foster a collaborative culture with no silos, where everyone is encouraged to think out loud. If you are passionate about your craft and don't give up until you've found a way, you will make an ideal Builder!

As a Sales Operations Generalist at JCI, you will play a critical role in supporting the day-to-day execution of our commercial operations. Reporting to the Commercial Operations Manager, you will manage the processes that keep customer orders moving from initial receipt to fulfillment and invoicing. You will work across sales, finance, operations, and trade compliance to ensure transactions are executed accurately, issues are resolved promptly, and customers receive a high level of service.

Requirements

• A Bachelor's degree in business, finance, operations, or a related discipline is required.
• 2-4 years of experience in a sales operations, business operations, or finance environment.
• Demonstrated ability to manage transactional work accurately, maintain complete records, and identify discrepancies before they impact customers or operations.
• Ability to balance multiple concurrent requests, coordinate across functions, and escalate issues appropriately to maintain momentum.
• Strong written and verbal communication skills with the ability to work effectively across functions and maintain professional relationships with internal stakeholders and external customers.

Nice To Haves

• Preference for previous experience in a manufacturing organization.
• Experience in a high-growth environment where processes are still being defined.
• Demonstrated ability to learn and effectively utilize business systems such as CRM, customer portals, and spreadsheet-based reporting tools.
• Experience with Salesforce preferred.
• Familiarity with export/import regulations (EAR/ITAR) and standard compliance practices.

Responsibilities

• Execute the full sales operations workflow, including order entry and review, customer portal coordination, invoicing, and recurring sales reporting.
• Maintain accuracy and timeliness of all transactional commercial activity.
• Support the commercial sales team in resolving customer issues, including order and invoicing questions, order status updates, and processing returns.
• Coordinate internally to ensure timely resolution of customer requests.
• Maintain data hygiene and accuracy for opportunities and customer records in the CRM system.
• Generate and distribute regular reports on pipeline and sales activity KPIs.
• Validate orders against applicable export/import compliance requirements in coordination with the Global Trade Compliance team.
• Ensure required documentation is collected, maintained, and properly stored.
• Serve as the primary liaison between the Stack Forging Thermal Solutions team and the Global Trade Compliance team for order-level compliance execution.

Benefits

• Competitive salary
• Paid vacation/holidays/sick time
• Comprehensive benefits package including 401K, medical, dental, and vision care.
• On-the-job/cross-training opportunities
• Encouraging and collaborative team environment
• Dedication to safety through our Zero Harm policy

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level