Sales Operations Coordinator

QQE Summit•Beavercreek Township, OH

6d•Onsite

About The Position

Since 1969, QQE has been pushing the limits of what's possible with solid quartz, powering breakthroughs in semiconductors, solar, fiber optics, aerospace, defense, and other high‑tech industries, and we're still accelerating. We create precision solutions that help our customers reach new milestones, and behind that success is a team that keeps everything moving seamlessly. That's where our Sales Operations Coordinator comes in: this role is the heartbeat of order flow, supporting sales and operations by managing purchase orders, keeping order updates on track, maintaining OEM dashboards, and making sure customers and internal teams always have the right information at the right time. If you love organization, accuracy, and being the go‑to person who keeps complex processes running smoothly, you'll feel right at home at QQE.

Requirements

Strong attention to detail and accuracy.
Excellent communication and customer service skills.
Ability to manage multiple high priority tasks simultaneously.
Familiarity with ERP systems and/or customer dashboards.
Proficiency in Excel and/or other reporting tools

Nice To Haves

Experience in sales support, customer service or operations preferred.

Responsibilities

Serve as the primary point of contact for customer order-related inquiries
Maintain and update OEM dashboards with new purchase orders, revision of existing orders, shipment details, date changes, and pricing updates.
Enter and validate new PO's to ensure compliance with contract terms, pricing and lead-times.
Ensure all customer order data is accurate in the customer dashboard and match information within QQE's ERP system (JobBoss) throughout the day.
Process order modifications, cancellations, and drawing revisions in coordination with customer and internal teams
Track order status from submission through fulfillment and escalate delays or issues as needed.
Provide timely updates to customers and sales reps regarding order status, issues and resolutions.
Proactively manage On-time delivery metric (goal of >96%) and proactively manage discrepancies to ensure customer alignment.
Align with logistics teams on shipments and update dashboards with details (i.e. number of boxes, weights and dims) and input tracking information as necessary.
Enter and manage quotes generated by sales team to win new opportunities.
Prepare and maintain reporting for open orders, back orders, delivery schedules and fulfillment metrics.
Coordinate accounts receivable team on invoice discrepancies and follow-up with buyers to check on goods receipts to ensure on-time payments.