Sales Operations Coordinator - Harvard University

Learfield Amplify • Boston, MA

7d • Onsite

About The Position

Learfield Amplify, representing 40 collegiate athletic departments and professional sports teams, is seeking a Sales Operations Coordinator for the Harvard property. This role will facilitate the university's outreach and revenue generation to maximize attendance and revenue, while also assisting in the day-to-day operations of the ticket office. The ideal candidate enjoys working in a fast-paced, dynamic team environment and has prior ticket sales experience.

Requirements

• 1+ years of relevant sales or marketing experience in the sports/sponsorship landscape.
• Attention to detail.
• Ability to work in a fast-paced environment.
• Knowledge of sports industry.
• Excellent communication skills.
• Team player.
• Able to handle multiple projects with varying deadlines.
• Ability to think strategically, creatively, and proactively.
• Strong analytical skills and proficiency with PowerPoint, Adobe Photoshop/Illustrator, Excel.

Nice To Haves

• Experience with Paciolan, Salesforce, and Marketing Automation.

Responsibilities

• Conduct outbound sales efforts to prospective fans regarding season tickets and group packages.
• Maintain accurate, timely account information within CRM and ticketing systems.
• Assist with inbound inquiries and fan correspondence as needed.
• Retain a portfolio of season ticket holders through proactive outreach and personalized service.
• Track account activity, renewal status, and customer feedback in CRM systems to inform outreach and improve retention efforts.
• Collaborate with the Ticketing and Marketing departments to enhance the overall season ticket holder experience.
• Assist with managing ticketing system (Paciolan), ensuring accurate event builds, pricing, seating maps, and inventory.
• Assist the Digital Marketing team with data consolidation and lead generation.
• Provide support on game day by coordinating group experiences and assisting customers with ticket purchases and service resolutions.
• Assist with scheduling and coordination for game day interns.
• Other duties and responsibilities as assigned.

Benefits

• Medical
• Dental
• Vision
• Health Savings Account
• Life Insurance and Other Insurance Plans
• Flexible Paid Time Off (minimum 10+ days annually)
• Parental Leave
• 20 Paid Holidays
• 401(k) + Match
• Short/Long Term Disability

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree