Sales Operations Coordinator

Merrithew International Inc.•Scarborough, ON

6d•Hybrid

About The Position

The Sales Operations Coordinator is responsible for protecting margin, ensuring global pricing consistency, and enforcing channel governance across the Merrithew and Align brands. This role serves as the central authority for pricing controls, discount approvals, distributor margin structures, and territory protection, enabling sustainable revenue growth while minimizing channel conflict. This role is also a critical support function for the Sales team, overseeing the set up of new SKUs and the corresponding product spec sheets. Quarterly commissions payouts are led by this individual as well as all price increases, key account margin analyses and other functions essential to keep the Sales team moving forward. Acting as a key partner to Sales, Finance, and Regional Leadership, the Pricing & Governance Specialist balances commercial flexibility with disciplined governance to support long-term profitability and brand integrity.

Requirements

Advanced College and/or University-level Business degree.
3+ years of experience in pricing, sales operations, finance, or commercial governance
Proven experience managing price books, discount structures, and margin controls
Strong analytical skills with the ability to assess margin impact and pricing scenarios
Experience working with ERP and CRM systems (e.g., Salesforce, NetSuite, SAP, or similar)
Excellent attention to detail and ability to enforce policies with confidence and professionalism
Experience in a global, multi-brand, or multi-channel organization
Familiarity with distributor and partner-based sales models
Experience supporting international pricing and currency management
Background in fitness, wellness, manufacturing, or consumer durable goods
Commercial judgment and financial acumen
Strong stakeholder management and cross-functional collaboration
Ability to balance sales enablement with governance discipline
Clear, confident communication when enforcing policies
Proactive problem-solver with a continuous improvement mindset

Responsibilities

Own and enforce global pricing policies across Merrithew and Align brands
Review, approve, or decline discount requests in line with established discount tiers and margin thresholds
Monitor pricing exceptions and escalation requests, ensuring alignment with financial and strategic objectives
Analyze margin impact of pricing decisions and recommend corrective actions where needed
Maintain and govern all global price books, including list prices, regional pricing, and customer-specific pricing where applicable
Ensure pricing accuracy and consistency across ERP, CRM, and quoting systems
Coordinate pricing updates related to cost changes, product launches, promotions, and currency adjustments
Partner with Finance and Product teams to validate pricing assumptions and cost inputs
Oversee price increases, price list updates and the communication of pricing changes internally and on the webstore
Manage all bundle pricing criteria and updating information throughout Merrithew and Align’s various systems
Define, maintain, and monitor distributor margin structures by region and channel
Ensure distributor pricing aligns with contractual agreements and global pricing strategy
Review distributor pricing practices to identify margin erosion, non-compliance, or channel conflict risks
Support contract development and renewal by providing pricing and margin guidance
Monitor and manage channel conflict across direct, distributor, and e-commerce channels
Enforce territory rules and customer ownership guidelines to protect partner relationships and revenue streams
Investigate and resolve pricing or territory violations in collaboration with Sales Leadership
Develop reporting and dashboards to proactively identify conflict risks
Track pricing performance, discount utilization, and margin trends across regions and channels
Provide regular reporting and insights to Sales, Finance, and Executive Leadership
Identify opportunities to strengthen pricing discipline, simplify governance processes, and improve compliance
Contribute to the development and refinement of global pricing policies and governance frameworks
Calculate the quarterly and annual sales commissions for the Sales team and providing recommendations and insight on rates and performance
Be a main stakeholder and point of contact for master data custody, SKU set up, pricing, etc.
Set up new product SKUs (and approved pricing) in all systems, working with production on BOMs
Provide competitive produce pricing analysis and projections sheets to Sales team
Maintaining Product Spec Sheet – including all details of a product such as UPC, EAN, GTIN, HS Codes, Landed Costs (material & duties & import shipping), Material, COO, size & weight of item and shipping item & master carton
Web Store – add new items, review & update as needed (new images or branding) with Trello request
Track and set up all monthly promos on Merrithew.com and via Distributor/Reseller partner networks. In conjunction with Sales, highlighting discounts and profitability on all monthly promos. Take a lead role in the Black Friday Cyber Monday annual event. Setting up promo offers, tracking offers and summarizing key stats and post-event summary.
Product – new release announcements, discontinued notices & out of stock notices
Packaging review and update to ensure branding, logos, addresses, images, etc. are up to date prior to Supply Chain POs
GSI invoice annual approval – to renew UPC license
Extreme Reach monthly invoice approvals – for original master video storage
Catalog update requests and Photo shoot lists – new and / or updated items
Process royalty reports – i.e. Cinedigm
Make Icovia 3D planner pricing updates
Other duties, as assigned