Sales Operations Consultant - Atlanta, GA

NCR Voyix•Atlanta, GA

About The Position

NCR Voyix Corporation (NYSE: VYX) is a global platform-powered leader in unified commerce for shopping and dining. Combining a flexible, intelligent platform with end-to-end payments capabilities and services developed through its deep industry experience, NCR Voyix empowers retailers and restaurants to accelerate new possibilities for their operations, experiences and business outcomes. NCR Voyix is headquartered in Atlanta, Georgia, and serves customers in more than 35 countries worldwide.

Requirements

7+ years experience in Program Management, Sales Ops/RevOps, Customer Success Ops, or similar roles driving cross functional execution and operating cadence.
Demonstrated ability to manage dependencies, drive action closure, and communicate crisply with executive stakeholders.
Strong experience with operational tracking and reporting tools (Smartsheet or equivalent), including dashboards/reports and workflow automations.
Analytical rigor and attention to detail (data integrity, consistent definitions, leadership ready summaries).
Excellent written and verbal communication; able to synthesize complex topics into clear status, risks, and decisions needed.

Nice To Haves

Experience supporting renewals motions (renewal forecasting/pipeline hygiene, renewal risk management, renewal process discipline).
Familiarity with customer health frameworks (R/Y/G governance, escalation workflows, NPS/detractor follow-up).
Comfort partnering with BI/data teams and dashboards (Power BI) to improve reporting visibility.

Responsibilities

Run the operating cadence: Own the cadence rhythm that reviews at risk accounts (Red/Yellow), renewal risk, blockers, and next actions; ensure commitments and timelines are captured and driven to closure.
Govern the “source of truth”: Maintain the primary tracker(s) and executive-ready outputs (dashboards, reports, readouts) to ensure consistency, accuracy, and leadership visibility.
Drive recovery plans: Ensure Red/Yellow accounts have clear recovery plans with owners and dated milestones; escalate stalled actions quickly to keep momentum.
Coordinate resolver partners: Facilitate working sessions with resolver groups (Delivery/Support/Product/Ops/etc.), confirm accountability, and maintain current status and next steps in the tracker for ELT visibility readouts.
Support renewal readiness: Translate customer health signals into renewal actions; strengthen renewal execution discipline through clear tracking of risks, dependencies, and readiness.
Improve tooling & process: Identify friction in workflows and implement enhancements (templates, governance rules, automations, reporting improvements) to reduce manual effort and increase reliability while the organization evolves beyond interim tooling.

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