Operations Manager | Atlanta, GA
About The Position
12 Oaks is a family-owned valet and parking management company that has grown from 100 to over 1,000 employees across multiple regions. We operate on a foundation of Connections & Competence-believing that how we treat people and how well we do our jobs are equally important. Our culture is built on three pillars: Our Actions - What we do daily to build connections and demonstrate competence, Our Opportunities - How we exceed expectations and develop our skills, Our Culture - The shared values that sustain relationships and reinforce excellence. We are seeking an experienced Operations Manager to develop and lead the teams at mixed-use parking facilities in Atlanta. You will directly oversee and be responsible for account performance to achieve financial, guest satisfaction, and client satisfaction objectives. We provide first-class parking services and seek a friendly, outgoing individual with a desire to create a guest experience that exceeds all expectations. As the operations manager, you will have oversight of the entire parking operation(s).
Requirements
- At least one year of previous parking management experience required
- Candidate must have a valid driver's license
- Candidate must be at least 18 years of age
- Candidate must have a clean motor vehicle record
- All applicants must submit to and pass pre-employment testing to include background check and MVR (motor vehicle record) review.
Responsibilities
- Oversee the entire valet operation, ensuring smooth and efficient performance
- Lead a team of valets with a focus on operational excellence and outstanding customer service, fostering a productive, cooperative, and inclusive work environment
- Create and manage staff schedules to meet operational needs
- Review and approve staff timesheets in accordance with payroll deadlines
- Conduct interviews and hire associates as needed
- Respond promptly to accidents, incidents, or safety concerns
- Coach and counsel team members while ensuring accountability and performance standards are met
- Train team members on customer service, safety, and inclusion best practices
- Perform all duties in a timely and effective manner, following company policies and procedures to achieve operational objectives
- Maintain courteous and professional relationships with guests, partners, subordinates, fellow associates, supervisors, and managers
- Perform other duties as assigned to support smooth operations
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
