Sales Operations Associate II

Arrow•Alpharetta, GA

12d•Hybrid

About The Position

The Sales Operations Associate II supports a growing sales team by building and maintaining strong relationships with customers, suppliers, and internal partners. The role provides professional, timely, and accurate responses to customer inquiries to support high customer satisfaction. It acts as a link between sales and other counterparts, and may participate in customer and supplier visits. The position focuses on identifying and developing strategic global OEM customer opportunities, coordinating the transfer of associated materials and liabilities, and helping ensure smooth transitions. The position follows a hybrid schedule, with two days per week in the McLean or Alpharetta office and three days working from home. Due to contractual requirements with the federal government, candidates must be U.S. citizens.

Requirements

Must be a U.S. citizen due to contractual requirements with the federal government.
Superior adaptability, resourcefulness, and problem-solving abilities.
Effective verbal and written communication skills.
A strong work ethic and customer service track record.
Expert organizational, time-management, and multitasking skills.

Nice To Haves

A four-year degree and at least one year of experience in a professional setting are preferred.

Responsibilities

Act as the link between the sales team and different counterparts, and possibly join customer and supplier visits.
Research and share information about potential customers, supplier activities, and the cost and schedule of designated projects with the local team.
Evaluate opportunities, develop penetration plans, and provide direction to the Arrow team.
Identify pipeline potential among strategic Global OEM customers for incremental business beyond design transfers.
Focus on developing two to three identified Global OEM customers.
Create and drive strategy for transferring associated materials and liabilities.
Drive and coordinate transfer quoting.
Provide ongoing training to Arrow teams on managing global transfers.
Develop, coordinate, and follow up on strategies for smooth transitions.
May manage customer quote activities according to customer-specific strategies, quoting processes, and order management.