Associate II, Production Operations

FIS Global • Canton, MA

1d

About The Position

The Associate II, Production Operations joins FIS’s Print & Insert team, which handles high-speed, high-volume production. The role operates continuous printing and inserting equipment to produce accurate, high-quality client materials while meeting production deadlines. It also involves maintaining equipment, resolving routine production issues, and supporting less-experienced operators. Success requires attention to detail, dependable equipment operation, and effective teamwork in a fast-paced production environment.

The schedule is Monday through Friday, 3:00 p.m. to 11:30 p.m. EST.

Requirements

• Demonstrated ability to operate basic office or production equipment and learn job-specific applications.
• Strong attention to detail and ability to consistently produce accurate, quality work.
• Clear, tactful, and constructive verbal and written communication skills.
• Data entry skills and ability to maintain accurate production records and logs.
• Ability to troubleshoot routine equipment issues, clear jams, and perform basic machine adjustments.
• Ability to follow detailed operating procedures, client instructions, and quality control requirements.
• Ability to stand, walk, and bend while lifting up to 40 pounds.

Nice To Haves

• Three to five years of production or manufacturing experience.
• Experience operating high-speed printing, inserting, or comparable production equipment.
• Mechanical or electronic aptitude and ability to troubleshoot and repair equipment.
• Experience with continuous-feed printing equipment, including roll-to-roll production environments.

Responsibilities

• Operate high-speed printing and inserting equipment to process checks, cards, inserts, and other client materials.
• Set up equipment, load materials, clear jams, and resolve routine equipment malfunctions.
• Meet productivity and quality standards and established production deadlines.
• Follow client-specific setup instructions and operating procedures to ensure accurate production output.
• Complete operator reports and maintain accurate production, productivity, check, insert, and postage logs.
• Perform routine equipment maintenance and adjustments to support reliable system performance.
• Keep work areas clean and organized and replenish production supplies as needed.
• Track required supplies and inventory while following quality control procedures.
• Partner with Quality Assurance, Presort Production, and other teams to resolve production issues.
• Train and assist less-experienced operators and provide lead coverage when needed.

Benefits

• Opportunities to make an impact in fintech.
• Personal and professional learning.
• Inclusive, diverse work environment.
• Resources to give back to your community.
• Competitive salary and benefits.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed