Sales Operations Associate I

Owens & Minor•Salt Lake City, UT

About The Position

At Accendra Health, we understand that healthcare is complex, and we’re here to make it easier. We help deliver care beyond traditional settings, making essential products and services more accessible through every stage of life. As part of the care team, our teammates play a critical role in delivering personalized, long-term care for the patients we serve. With deep expertise promoting health outside the hospital and a presence in communities nationwide through our Apria and Byram Healthcare brands, Accendra Health does more than just deliver the essentials. If you’re interested in meaningful work with impact, explore our career opportunities and join us in our purpose of Bringing Care To Life™. The Sales Operations Associate I handles the intake of all new referrals to Byram Healthcare for diabetic medical equipment and supplies. This role navigates new patients through the medical records retrieval process, evaluation of insurance criteria and coverage, health plan authorizations, and shipment of initial orders.

Requirements

High School Diploma or equivalent required.
Working proficiency in MS Office.
Ability to learn CRM platforms.
Excellent communication skills (written and verbal).
Proven ability to manage duties with significant telephone and computer utilization.
Great telephone customer service skills.
Willingness to learn.

Nice To Haves

Healthcare industry and/or sales experience highly preferred.
Experience with Salesforce, inContact, EHR, and payer portals preferred.

Responsibilities

Reviews all new referrals to Byram Healthcare for CGM, Insulin pumps and related diabetic testing and equipment supplies.
Verifies relevant demographics, insurance information, and products with patients. Reviews cost and coverage for products with patients as applicable.
Manages assigned patients though medical records retrieval requests, prior authorization submissions, and shipments processes.
Ensures patients meet all insurance criteria for specific CGM and insulin pumps being ordered. Completes benefits verification and eligibility checks with insurance plan providers.
Accurately selects correct product and catalog codes, and billing and insurance information. Charts all calls and notes in the patient’s record, thoroughly documenting performed activities in internal records systems as part of onboarding process.
Maintains consistent communication with manufacturer partners on relevant intake and equipment issues. Submits relevant and authorized patient requests and information to provider offices to initiate service.
Provides outstanding customer service to patients throughout the new intake process, as determined by QA scores, Salesforce, ERP, Ring Central and other systems.