Sales Operations Associate
About The Position
McNeilus Truck and Manufacturing Inc., an Oshkosh Company, is a leading designer and manufacturer of refuse truck bodies, committed to serving everyday heroes. The company produces a complete line of high-performance refuse bodies. Team members are crucial in supporting waste warriors and maintaining clean and safe communities. The Customer Operations Associate provides administrative support to the sales team, specifically with fleet customers. This role involves preparing reports, maintaining sales data, and performing other administrative duties. It is a role where individuals are encouraged and empowered to take ownership of their work, develop their career, and make a real impact as part of a People First culture within a global company that designs and manufactures specialty and access equipment.
Requirements
- High School Diploma/GED with two (2) or more years of sales experience OR an equivalent combination of education and experience.
- Minimum of two years of related customer or administrative experience.
- Microsoft Office proficient - especially Excel and PowerPoint
- Strong verbal presentation and written communication skills.
Nice To Haves
- Ability to showcase strong statistical & analytical skills.
- Experience working with a CRM
- Familiarity with order management systems, data reporting and dashboards
Responsibilities
- Manage and monitor customer orders from forecasting through shipment, ensuring accuracy, timeliness, and proactive issue resolution.
- Serve as point of contact for key fleet customers, guiding them through the order and maintaining strong, responsive relationships.
- Coordinate with internal teams and external vendors to align production timelines, order status, and delivery expectations.
- Support the fleet sales team by reviewing quotes, managing pricing exceptions, and ensuring accurate and timely order submission.
- Maintain and analyze sales data, generating reports that support decision-making and operational visibility.
- Contribute to monthly and annual sales forecasting by identifying variances and updating projections.
- Communicate clearly and effectively with internal stakeholders and external partners through reports, presentations, and day-to-day correspondence.
Benefits
- competitive total rewards package
- people-first culture
- various opportunities to support team member growth and success
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
Number of Employees
5,001-10,000 employees
