Sales Operations Associate I

Owens & Minor • Salt Lake, UT

1d

About The Position

Handles the intake of all new referrals to Byram Healthcare for diabetic medical equipment and supplies. Navigates new patients through the medical records retrieval process, evaluation of insurance criteria and coverage, health plan authorizations, and shipment of initial orders. The role plays a critical part in delivering personalized, long-term care for patients by making essential products and services more accessible.

Requirements

• High School Diploma or equivalent required.
• Working proficiency in MS Office and ability to learn CRM platforms.
• Excellent communication skills (written and verbal).
• Proven ability to manage duties with significant telephone and computer utilization.
• Great telephone customer service skills.
• Willingness to learn.

Nice To Haves

• Healthcare industry and/or sales experience highly preferred.
• Experience with Salesforce, inContact, EHR, and payer portals preferred.

Responsibilities

• Reviews all new referrals to Byram Healthcare for CGM, Insulin pumps and related diabetic testing and equipment supplies.
• Verifies relevant demographics, insurance information, and products with patients. Reviews cost and coverage for products with patients as applicable.
• Manages assigned patients though medical records retrieval requests, prior authorization submissions, and shipments processes.
• Ensures patients meet all insurance criteria for specific CGM and insulin pumps being ordered. Completes benefits verification and eligibility checks with insurance plan providers.
• Accurately selects correct product and catalog codes, and billing and insurance information. Charts all calls and notes in the patient’s record, thoroughly documenting performed activities in internal records systems as part of onboarding process.
• Maintains consistent communication with manufacturer partners on relevant intake and equipment issues. Submits relevant and authorized patient requests and information to provider offices to initiate service.
• Provides outstanding customer service to patients throughout the new intake process, as determined by QA scores, Salesforce, ERP, Ring Central and other systems.

Benefits

• Medical, dental, and vision care coverage
• Paid time off plan
• 401(k) Plan
• Flexible Spending Accounts
• Basic life insurance
• Short-and long-term disability coverage
• Accident insurance
• Teammate Assistance Program
• Paid parental leave
• Domestic partner benefits
• Mental, physical, and financial well-being programs

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees