Sales Operations Assistant

QXO•Savage, MD

11d•$75,000 - $90,000•Onsite

About The Position

The Sales Operations Assistant supports the successful execution of customer orders by coordinating activities between Sales, Purchasing, Warehouse, Delivery, and customers. This role manages order entry, pricing, backorders, material availability, purchase order coordination, delivery requirements, and customer communication to ensure orders are fulfilled accurately and on schedule. The Sales Operations Assistant also supports larger and more complex customer projects by helping forecast material requirements, monitor lead times, and coordinate inventory availability. The ideal candidate is highly organized, customer-focused, detail-oriented, and comfortable managing multiple priorities in a fast-paced building materials environment.

Requirements

Strong customer service and communication skills
Excellent organization, prioritization, and time-management abilities
Strong attention to detail and commitment to order and pricing accuracy
Ability to manage multiple customer orders and projects simultaneously
Strong problem-solving skills and ability to proactively identify potential order issues
Ability to communicate effectively with customers, Sales Representatives, Purchasing, Warehouse, and Delivery teams
Ability to work independently while collaborating across multiple departments
Comfortable working in a fast-paced environment with changing priorities
Basic math and computer skills
High school diploma or equivalent required
Proficiency with Microsoft Office applications, including Outlook and Excel

Nice To Haves

Previous experience in sales support, order management, customer service, purchasing coordination, or operations preferred
Building materials distribution or construction supply experience strongly preferred
Knowledge of building materials, inventory, purchasing, and delivery operations is a plus
Experience supporting large or multifamily construction projects preferred
Experience using ERP, point-of-sale, inventory management, or order-entry systems preferred

Responsibilities

Enter, maintain, and update customer orders accurately within company systems
Prepare customer quotes and assist Sales Representatives with pricing and order-related requests
Review pricing on shipped orders to ensure alignment with quoted pricing or determine appropriate pricing for non-quoted materials
Partner with Sales Representatives to resolve pricing questions, order discrepancies, and customer concerns
Support order changes, partial shipments, backorders, and other customer fulfillment requirements
Maintain accurate order information and documentation throughout the fulfillment process
Coordinate customer deliveries, including delivery dates, times, quantities, equipment requirements, and other job-specific needs
Communicate with customers regarding order status, product availability, backorders, delivery schedules, and changes
Prioritize time-sensitive materials and communicate customer requirements to internal teams
Coordinate with Delivery and Operations teams to ensure orders are scheduled appropriately
Proactively identify potential fulfillment issues and communicate solutions to customers and Sales Representatives
Coordinate with Purchasing regarding backordered products, partial deliveries, and expected material availability
Monitor incoming purchase orders and vendor lead times to support customer delivery commitments
Follow up with Purchasing regarding vendor availability and expected fulfillment dates
Coordinate incoming material with customer schedules and project requirements
Check inventory availability and communicate replenishment needs to Purchasing
Help identify alternative solutions when required materials are unavailable or delayed
Partner with Sales Representatives to forecast material requirements for upcoming customer projects
Monitor lead times and inventory availability for large, complex, or high-priority projects
Help determine when materials should be ordered to ensure products are available when customer projects require them
Coordinate phased material requirements for projects that cannot be stocked or delivered at one time
Maintain awareness of project schedules and proactively communicate material or supply concerns
Prioritize large or time-sensitive projects while continuing to support daily customer orders
Coordinate with Warehouse personnel to verify materials are received, counted, and in sellable condition before shipment
Confirm product availability and inventory status for customer orders
Communicate damaged, missing, or incorrect materials to Purchasing, Sales, and Operations
Support accurate material staging and order fulfillment
Help resolve inventory discrepancies that may impact customer orders or delivery schedules
Serve as a liaison between Sales, Purchasing, Warehouse, Delivery, Operations, vendors, and customers
Maintain clear and timely communication regarding customer priorities and order requirements
Escalate customer or operational concerns to the appropriate Sales Representative or manager when necessary
Support continuous improvement initiatives that increase order accuracy, customer satisfaction, and operational efficiency
Perform additional duties and projects as assigned