Sales Operations and Planning Specialist (Full-Time)

SK hynix•San Jose, CA

1d•Onsite

About The Position

SK hynix America is seeking a detail-oriented Sales Operations and Planning Specialist to manage end-to-end order fulfillment and supply chain coordination. The position connects the SK hynix America team, headquarters, and customers, supporting logistics, data analysis, and communication for the semiconductor business. The role is onsite, and relocation support is not available. The specialist manages orders from entry in SAP through final shipment, coordinates with headquarters and internal teams on product planning and delivery, and maintains customer communications. The role also consolidates and analyzes sales and forecast data, reports on business progress, supports customer account and credit-limit requests, and helps resolve operational and technical issues.

Requirements

BA/BS preferred.
At least 5 years of sales operations experience in the semiconductor industry preferred.
Excellent verbal and written communication skills.
Strong proficiency with office software, including PowerPoint, Excel, and Word.
Experience with SAP for sales operations.
Experience with sales operations processes, logistics, and inventory management.
Proficiency in Microsoft Excel, including data analysis, formulas, and reporting; Excel skills will be assessed during the interview process.

Nice To Haves

Bilingual English and Korean is preferred.
BA/BS degree is preferred.
At least 5 years of sales operations experience in the semiconductor industry is preferred.

Responsibilities

Manage orders from entry in SAP through final shipment.
Handle order creation, RMA, and sample distribution.
Conduct sales analysis and communicate directly with customers about order acknowledgements and delivery schedules.
Coordinate delivery management and communications with headquarters throughout the logistical cycle from factory to customer.
Coordinate with corporate headquarters to ensure materials are provided according to schedules.
Work with Sales Account Managers, Accounting, Logistics, and Operation Managers on product planning and order management.
Provide management, marketing, and sales with information about product support from headquarters, backlog issues, and potential schedule issues.
Consolidate and analyze customer forecasts, monthly sales, order backlog, and other sales-related data.
Secure customer data to open new accounts or increase credit limits.
Maintain communication with customers to ensure product requirements are met in a timely manner.
Perform hub reconciliation.
Prepare ad hoc and interval reports on business progress.
Communicate with technical marketing and sales to resolve open issues efficiently and promptly.