Sales Operations & Analytics Specialist | Spécialiste des opérations et de l'analytique des ventes

Vivier Pharma•Vaudreuil-Dorion, QC

8d•Hybrid

About The Position

The Sales Operations & Analytics Specialist is responsible for supporting the sales organization through management of systems, data, reporting, and operational processes. This role ensures sales leadership and field teams have accurate information, efficient technologies, and optimized processes to drive sales performance.

Requirements

Bachelor’s degree in Business, Administration, Marketing, Data Analytics, or a related discipline
Minimum three (3) years of previous experience in sales, sales operations, analytics, or similar roles, ideally within a B2B environment
Strong analytical and problem-solving skills
High attention to detail and data accuracy
Strong proficiency with data tools and reporting platforms
Strong organizational and time-management skills
Ability to manage multiple projects and deadlines
Excellent communication and cross-functional collaboration skills
Experience with CRM systems and sales reporting tools, such as Monday.com
Proficient in Microsoft Office – Outlook, Word, Excel (advanced preferred), and PowerPoint
English language proficiency is required for this job

Responsibilities

Provide weekly, monthly, and quarterly sales reporting cadence — territory performance, new business acquisition, account activity, and pipeline health
Build and maintain dashboards that give Sales Leadership a clear, real-time view of team performance
Identify trends, gaps, and opportunities in data and proactively communicate actionable insights.
Support day-to-day ownership of CRM and any supporting tools — structure, workflows, automations, and integrations
Maintain boards, pipelines, and dashboards that reflect how the sales team works
Ensure data accuracy and integrity across reporting systems
Conduct regular audits & identify gaps to ensure accurate data entry
Understand the team's sales technology stack, actively identify opportunities to incorporate AI into existing workflows, and recommend new tools
Identify inefficiencies in sales process and find solutions or automations to address them
Work closely with the sales support team members and other departments to ensure consistency across sales activities, tools and processes
Track and report on spiff programs, incentive attainment, and KPIs against targets
Support quarterly business reviews with data and analysis
Support territory design, account segmentation, and routing optimization
Onboard new reps onto platforms and ensure consistent adoption across the team
Act as the internal point of contact for CRM questions, system issues, and process improvements
Support other departments with sales data requests and reporting as needed