Sales Operations Analyst

Ferguson Enterprises•Chantilly, MD

2d•Hybrid

About The Position

Ferguson is seeking a Sales Operations Analyst to support their Maryland, DC, and Northern VA Waterworks business. This role is responsible for maintaining the technical aspects of the sales process, protecting sales and profit, and simplifying complex sales. This is a hybrid role, requiring 3 days in the office and 2 days remote, based out of Upper Marlboro, Chantilly, Frederick, or Joppa locations, in accordance with the Ferguson Flex schedule.

Requirements

2+ years in the waterworks, construction, plumbing, or piping industry.
Experience with Salesforce, PowerBI, Planswift and/or Bidtracer highly preferred.
The ability to prioritize workload appropriately to balance multiple demands and meet timelines as required.
Ability to develop and deliver effective presentations to groups.
Proficient in Microsoft Office software (Outlook, Word, Excel, PowerPoint, Access, etc.).
Experience with Trilogie preferred.
Prior exposure and experience with customer contracts preferred.
Understanding of pricing methodologies and strategy preferred.
Bachelor's degree preferred.

Responsibilities

Provide support to the Waterworks business unit to assist in the growth and development of assigned accounts.
Understand assigned customer agreements, including written contracts and incentive programs.
Ensure a summary of customer agreements is in place and understood by the team.
Ensure customer files are aligned with contractual and strategic requirements, including price columns, matrix pricing, and payment terms.
Ensure awareness of pending contract renewal requirements.
Prepare Customer Quarterly Review meeting presentations.
Coordinate online catalog updates.
Maintain information pertinent to each customer.
Complete and distribute monthly/quarterly reporting to customers, providing feedback based on customer structure and vendor programs.
Complete customer analysis of existing customers to better understand districts of business, overall sales and gross profit by district, product mix analysis, and existing pricing structure.
Recommend customer approach based on analysis and participate in conversations to determine the best method.
Ensure compliance with pricing strategy.