Sales Operations Analyst
About The Position
The Sales Operations Analyst supports the day-to-day operational needs of Simpro’s sales organization from our Miami office. This is a hands-on role at the heart of how our sales team runs — owning data quality in our CRM, keeping pipeline information accurate, and serving as a go-to resource for reps and managers who need things done quickly and correctly. It’s a great opportunity for someone early in their career to learn how a SaaS sales organization operates from the inside, sharpen strong Excel and CRM skills, and build a foundation for growth into more senior RevOps, analytics, or sales roles over time. The right person is detail-oriented, genuinely enjoys working in spreadsheets, and takes pride in being the person the sales team can count on.
Requirements
- At least 1 year of professional experience in a business, operations, sales support, or administrative role.
- Bachelor’s degree in Business, Economics, Communications, or a related field.
- Strong Excel skills are required. You should be confident with VLOOKUP/XLOOKUP, pivot tables, IF statements, text functions, and cleaning up messy data independently.
- Exposure to a CRM system (Salesforce strongly preferred) through work experience, internships, or coursework.
- Exceptional attention to detail and a strong sense of ownership over the quality of your work.
- A service-oriented mindset — you enjoy helping people and take pride in quick, accurate follow-through.
- Clear written and verbal communication skills.
- Comfort juggling multiple requests and priorities in a fast-paced environment.
- Based in or willing to work from our Miami office.
Nice To Haves
- Exposure to SaaS or subscription-based businesses is a plus.
- Interest in growing into a more senior RevOps, analytics, or sales role over time is a plus.
Responsibilities
- Own day-to-day CRM maintenance in Salesforce, including account ownership updates, opportunity data cleanup, territory adjustments, and contact record hygiene.
- Work extensively in Excel to organize, reconcile, and analyze sales data — this is a core part of the role.
- Pull lists, build reports, and prepare data files to support sales campaigns, territory planning, and leadership requests.
- Serve as a first point of contact for sales reps and managers on operational requests (account lookups, data corrections, access issues, process questions).
- Support regular sales rhythms, including preparing materials for pipeline meetings, forecast calls, and QBRs.
- Assist with quota and commission tracking inputs, ensuring underlying data is accurate and reconciled.
- Help administer sales tools — user provisioning, basic configuration updates, and first-line troubleshooting.
- Identify data quality issues and process gaps, and partner with the RevOps team to resolve them.
- Contribute to documentation of sales processes and workflows to help the team operate more consistently.
Benefits
- Responsible Time Off
- Comprehensive medical, dental, vision package with 100% employer paid options
- Health Savings Account
- Flexible Spending Account
- Critical Illness Insurance
- Hospital Insurance
- Accident Insurance
- Life Insurance and AD&D
- Disability Insurance
- Wellness Challenge App
- Diabetes Prevention App
- Health Hub App
- 401k/Retirement Plan with 6% employer match
- Generous Parental Leave Program
- Paid Volunteer Leave Days
- Public Holiday Exchange Scheme
- Talent Referral Program
- Diverse training & internal networking opportunities across all of our product lines
- Opportunities for career progression and development
- Service recognition awards
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Number of Employees
501-1,000 employees
